Mgr-Customer Service Position Available In Fulton, Georgia

Mgr-Customer Service Crawford & Company United States, Georgia, Atlanta 5909 Peachtree Dunwoody Road (Show on map) Jun 24, 2025 Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues with network contractors. Ensure high levels of customer service in the department. Resolve technology issues to ensure continuous workflow throughout the department. Manages all aspects of assignment process to ensure timeliness in contractor reporting
Manages and monitor staff to ensure high levels of customer service.
Monitors and analyzes report data to effectively/efficiently manage critical department functions.
Resolves escalated issues within the customer service and call center departments
Communicates with contractors and clients regarding program compliance
Communicates necessary information to employees on a timely basis
Evaluates staff attendance and performance
Interviews prospective employees
Works with IT Department to enhance or design applications as needed for improving processes
Develop comprehensive training documents for use by internal staff and external contractor network
Write comprehensive communications for distribution to internal staff, and contractor network
Completes special projects as assigned
Upholds the Crawford Code of Business Conduct at all times. B.S. or B.A. in Business Management or equivalent, or related experience is required.
Minimum of five years experience in a customer service related supervisory position.
Minimum of four years construction estimating or property insurance background.
Ability to utilize internal web-based programs
Computer literate with working knowledge of e-mail and the Internet.
Proficient in the use of MS Office (Word/Excel/Outlook)
Ability to delegate tasks as needed
Ability to analyze data and resolve issues
Excellent written and verbal communication skills.
Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors Why Crawford? Because a claim is more than a number – it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as

One Crawford:

united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.