Open Enrollment Associate Account Services Coordinator – GA or PA Position Available In Fulton, Georgia

Open Enrollment Associate Account Services Coordinator – GA or PA Delta Dental – 4.1 Alpharetta, GA Job Details Full-time $33,600 – $67,900 a year 21 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Microsoft Excel Sales Customer service English Mid-level High school diploma or GED Smartsheet Organizational skills Proofreading Account management Grammar Experience Editing Time management Full Job Description

JOB DESCRIPTION

The Open Enrollment Associate Account Services Coordinator provides essential administrative and client support for open enrollment activities across the enterprise. Reporting to the Open Enrollment Manager, this role plays a key part in supporting both internal teams and external clients to ensure the successful coordination and execution of open enrollment meetings, materials, and data submissions. This position partners closely with Account Services and other functional teams to deliver high-quality service, timely responses, and accurate fulfillment of customer needs.

Please note:

This is a hybrid position that requires team members to work onsite at one of the following locations on a monthly basis: Alpharetta, GA Camp Hill, PA Team members should reside within a reasonable commuting distance of the designated location.

RESPONSIBILITIES

Maintain a strong understanding of benefit structures, products, and plan designs to accurately interpret and fulfill open enrollment meeting requests. Determine appropriate scheduling criteria and process client requests for benefit highlight summaries, materials, and meeting coordination. Collaborate with cross-functional teams to obtain data for client presentations and respond to inquiries. Research and resolve issues related to print materials and fulfillment, ensuring timely communication of resolutions. Interpret and summarize information from internal teams into clear, concise responses for external clients. Support and occasionally present at open enrollment meetings, both virtually and in-person. Contribute to special projects and provide general administrative support for Account Managers and internal teams.

QUALIFICATIONS

High school diploma or GED required. Ability to work a schedule of Monday through Friday from 8 a.m. to 4:45 p.m. eastern. 3+ years of experience in sales or account management support, with a focus on administrative and client-facing responsibilities preferred. Proficient in scheduling and hosting meetings on Zoom and Microsoft Teams. Strong working knowledge of Excel, Smartsheet, and Adobe. An insurance license may be required depending on state regulations. Excellent communication, customer service, and time management skills. Strong organizational abilities and attention to detail; able to prioritize and manage multiple tasks in a fast-paced environment. Adaptable, proactive, and dependable with a professional and courteous demeanor. Strong command of written English, including grammar, editing, and proofreading skills. Ability to handle sensitive information with discretion and maintain confidentiality. Base Pay Information The national base pay range at the end is a good faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 13. $33,600 – $67,900 ADDITIONAL

INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing.

Our life-changing rewards package includes:

Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We’ve come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you’ve got an appetite for innovation and want to be a part of a team that’s transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental includes:

Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York