Senior Customer Success Manager, CHRO Specialist Position Available In Fulton, Georgia

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team About the Team The Workday Customer Success team is driven by excitement for our products and a desire to help our customers have an outstanding experience with our cloud solutions. We’re a group of hard-working professionals, with a diverse mix of experience and backgrounds, located across the United States, EMEA and APAC. Our team promotes Workday’s core values with a strong dedication to our employees being the first of them. How important are these benefits to you? A flexible work schedule Dedication to your career happiness and development Work-life balance and well-being An active commitment to inclusion, belonging and equity About the Role About the Senior Customer Success Manager, CHRO Specialist Role This new Customer Success Manager, CHRO Specialist position is part of our CS Center of Excellence team focused on the Office of the Chief Human Resource Officer (oCHRO). You will collaborate with CSMs who support customers leveraging Workday solutions within our oCHRO platform. This role was created to drive meaningful engagements with business owners to drive a deeper understanding of their specific goals and requirements. This will help increase adoption and maximize the value for customers who have invested in our Workday platform, specifically our HR offerings. As a CHRO Specialist, you will be vital to the market success of Workday’s HCM solutions. You will leverage your extensive Customer Success background and HR expertise to help the broader Workday organization achieve successful adoption, value realization, and expansion. Workday CSMs work directly with customers to drive adoption of Workday products. They are responsible for the overall customer well-being by monitoring customer health and ongoing platform adoption. They also serve as partners in resolving customer issues. The CHRO Specialist will have a deep understanding of successful HCM adoptions to help optimize the customer’s experience with Workday HR offerings. We are looking for individuals who are passionate about delighting our customers throughout their Workday journey! What You’ll Be Doing (Alongside the Workday CSM): Build a trusted advisor relationship with Workday CSMs to ensure overall customer satisfaction with the Office of CHRO and strengthen Workday’s relationship with this office. Help establish strong partnerships within the customer’s HR organization and related Business Functions (e.g., Executive Sponsors/main contacts) regarding their HCM investment. Promote adoption of our HR solution through discussions about the company’s business goals and objectives. Effectively position/reposition the Workday HCM platform and align our capabilities with the customer’s business requirements. This may involve documenting customer use cases and developing success plans (potentially with the Value Management team) to help customers increase the value of their investment. Assess and optimize customers’ adoption of the Workday Office of CHRO platform by identifying deployment gaps and highlighting functionality, features, and capability opportunities. Serve as a liaison between the customer and our product development team when necessary, including presenting the Workday innovation roadmap for the Office of CHRO and its benefits to the customer. Assist in engaging customers for marketing activities such as case studies, reference calls, and participation in Workday customer events specific to the Office of CHRO. Act as a thought leader for the CSM organization, identifying trends, challenges, and opportunities for the Office of CHRO customer base and providing guidance on customer impact and needs. Expected Results Within 3-6

Months:

Following initial training/onboarding, you will collaborate with the WD CSM to achieve high customer satisfaction related to their deployment and use of Workday Solutions such as Talent Optimization, Employee Engagement, Workforce Planning, and Reporting & Analytics. You will participate in standard customer engagements and other prescriptive interactions led by the WD CSM, including business reviews, post-go-live meetings, and customer journey discussions. You will achieve/exceed target NPS response rates (in the next applicable NPS round) and other defined CS success metrics, including adoption and renewals. About You Basic Qualifications 5+ years experience in a customer facing role – CS, pre-sales, value realization or functional consulting/deployment – for a HCM solution Experience with SaaS customer lifecycles and aligning challenges or opportunities to product value Other Qualifications 1-3 years experience with Office of Human Resources processes across diverse level of customers (Workday or similar HCM Platform) Skilled at using a CRM system such as Salesforce & Gainsight to summarize customer interactions Comfortable helping customers with business transformation including consistent record of customer advocacy and ability to rapidly establish credibility as a trusted advisor. Demonstrate knowledge of our differentiators relative to our competitors and how Office of CHRO interacts with the Workday product suite – HCM, Payroll, Learning, Recruiting, Reporting & Analytics, Workforce Planning, etc Skilled at building positive relationships with customers & internal stakeholders, especially at the Executive level Eager & able to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, Product Marketing and Product Management) Excellent verbal and written communication skills, including the ability to chair meetings, host webinars and effectively enable others with your knowledge and expertise. Travel up to 35% to visit customers and/or attend internal meetings Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location:

USA.GA.

Atlanta Primary Location Base Pay Range:

$118,200 USD – $177,400 USD Additional US Location(s)

Base Pay Range:

$112,300 USD – $199,600 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! Join our talent community and receive the latest Workday news, content, and be first in line for new job opportunities. Join our Talent Community! Please visit this benefits site! Please visit the Contractor Positions at Workday page With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter. At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE™) and creating a brighter workday for all is the cornerstone of all we do. Join us! Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday. Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the Workday’s Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.