Support Services Associate Position Available In Fulton, Georgia
Tallo's Job Summary: We are hiring a Support Services Associate at FORCY in Atlanta, GA. This full-time role offers $18.00 - $20.19 an hour with benefits such as 401(k). Ideal candidates have customer service, Salesforce, project management, and financial services experience. Responsibilities include managing customer accounts, providing support, and collaborating with teams to enhance customer experience. Join us in delivering outstanding service!
Job Description
Support Services Associate FORCY Atlanta, GA Job Details Full-time $18.00 – $20.19 an hour 10 hours ago Benefits 401(k) Qualifications Customer service Salesforce Project management Financial services SaaS Account management Communication skills Entry level Full Job Description Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will play a crucial role in managing customer relationships, ensuring satisfaction, and promoting our services effectively. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and solutions. Manage customer accounts effectively, ensuring all details are up-to-date and accurate. Assist customers with product-related questions and troubleshoot issues as needed. Collaborate with sales and project management teams to enhance customer experience and retention. Utilize Customer Relationship Management (CRM) tools such as Salesforce to track interactions and manage accounts. Identify opportunities for upselling or cross-selling based on customer needs and market trends. Maintain a thorough understanding of our products and services to provide informed recommendations. Document customer interactions and feedback to improve service delivery. Experience Previous experience in customer service or account management is preferred. Familiarity with SaaS products and financial services is a plus. Strong project management skills with the ability to prioritize tasks effectively. Proficiency in Salesforce or similar CRM software is advantageous. Excellent communication skills, both verbal and written, with the ability to convey information clearly. A proactive approach to problem-solving, with a focus on customer satisfaction. Ability to work collaboratively within a team environment while also being self-motivated. Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type:
Full-time Pay:
$18.00 – $20.19 per hour Expected hours: 40 per week
Benefits:
401(k)
Work Location:
In person
