Visitor Experience Manager Position Available In Fulton, Georgia

Visitor Experience Manager 2.5 2.5 out of 5 stars 3280 Chamblee Dunwoody Road, Atlanta, GA 30341 LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. This position assists the Operations Director and shelter leadership team with providing excellent customer service to all shelter visitors and ensures the flow of shelter visitors is well-managed. Supports shelter staff as they manage requests from the public and internal shelter tasks.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of

LifeLine Animal Project:

Save Lives

• Build Community
• Be Exceptional Stewards
• Be Courageous
• Be Compassionate
• Take Responsibility
• Respect, Embrace and Celebrate Diversity Assist the Shelter Leadership in supervising the flow of visitors to the shelter.

Uphold building presentation standards, monitoring the space for access, health and safety. Manage building dispatch system by monitoring visitor flow and supporting any technical issues that may arise. Monitor visitor wait time and follow up on visitor needs that are not met in a timely manner. Maintain readiness to take on any shelter department tasks necessary to expedite wait times and execute visitor service requests. Communicate clearly and positively with departments and fellow staff to ensure efficient visitor flow. Uphold a friendly and welcoming environment for both visitors and staff. Review feedback from public-facing surveys and review websites; respond and address as needed. Oversee visitor experience technology and analyze data with the intent to share findings with leadership, and utilize for goal setting and process improvement. Continuously help to refine and optimize processes and support for staff to ensure efficiency, thoroughness, and a positive experience for staff and the community. Maintain any training materials related to the role and its procedures to ensure they are always up-to-date. Consult with department leads to identify inefficiencies and help to create and implement strategies to correct them. Take initiative to continually learn program and department tasks, new updates, and new staff to ensure a general knowledge of shelter operations and department roles. Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Excellent customer service and communication skills. Ability to manage people and a variety of tasks. Knowledge of general animal care principles and practices. Excellent organizational skills. Comfortable with technology and ability to learn new software. Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies. Ability to serve the public and fellow employees with honesty and integrity. Education and/or

Experience:

Minimum of high school diploma or equivalent. One+ years’ experience in animal related field preferred.

Work Environment:

While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Type:

Full-time Pay:

$38,000.00

• $40,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Schedule:

8 hour shift Day shift Application Question(s): Were you referred to this position by a current LifeLine employee?

Experience:

Customer service: 1 year (Preferred) Customer relationship management: 1 year (Preferred) Time management: 1 year (Preferred) Problem solving: 1 year (Preferred) Conflict management: 1 year (Preferred) Organizational skills: 1 year (Preferred)

Collaboration:

1 year (Preferred)

Teamwork:

1 year (Preferred) Animal welfare: 1 year (Preferred) Animal shelter: 1 year (Preferred)

Work Location:

In person