Client Success Manager Position Available In Gwinnett, Georgia

Client Success Manager S3 Group, Inc. Duluth, GA Job Details Full-time $100,000 – $120,000 a year 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Qualifications CRM software Pricing Customer retention Sales 5 years Salesforce Warehouse management system Sales experience (6-10 years) Analysis skills Bachelor’s degree Supply chain management Customer relationship management Relationship building B2B sales Relationship management Contracts S3 Business Administration HubSpot Business requirements Senior level Business Account management Financial acumen Communication skills Marketing Negotiation Time management Full Job Description Job Overview The Sales & Client Success Manager at S3 Group Inc. will be responsible for both driving revenue growth through strategic sales to our existing client base and new prospects, as well as ensuring the long-term success and satisfaction of our clients. This role requires a highly motivated and results-oriented individual with a proven track record in selling professional services and software licenses within the supply chain domain, coupled with exceptional client management and relationship-building skills. The ideal candidate will manage the full sales lifecycle for assigned accounts and new opportunities, support the successful delivery of engagements, and proactively identify opportunities for growth and expansion. This role involves managing SOWs and service contract details, understanding client requirements, defining optimal sales propositions for client satisfaction and goals, and achieving specific quotas across various revenue lines. Responsibilities Strategic Account Management & Growth Develop and execute strategic plans to achieve revenue targets within assigned existing client accounts. Build and maintain strong, long-term relationships with key stakeholders at all levels within client organizations. Proactively identify and pursue opportunities to sell new consulting projects, service expansions, and partner software licenses or subscriptions (Infor, Manhattan, Blue Yonder, Softeon) to current clients. Understand clients’ evolving business needs and position S3 Group’s services and partner solutions as valuable assets. New Business Development (Selectively) Identify and qualify new prospects within the logistics, warehousing, manufacturing, and retail sectors as needed. Develop and execute effective outreach strategies to engage new potential clients. Build a strong understanding of S3 Group’s service offerings and the value proposition of our partner solutions. Sales Process & Solution Definition Manage the entire sales cycle for assigned accounts and new opportunities, from initial contact and needs assessment to proposal development, negotiation, and contract closure. Lead the development of Statements of Work (SOWs) and service contracts, ensuring alignment with client requirements and S3 Group’s capabilities and profitability goals. Collaborate closely with consulting and technical teams to understand client requirements and define optimal solutions and approaches. Prepare and deliver compelling sales presentations and proposals that clearly articulate the value of S3 Group’s services and partner solutions. Effectively negotiate pricing, terms, and conditions to close deals that meet both client and company objectives. Client Success & Engagement Management Serve as the primary point of contact and trusted advisor for assigned clients, ensuring their ongoing satisfaction and success. Collaborate with the Services team to ensure the successful delivery of professional services engagements, aligning with SOWs and client expectations. Account Growth & Expansion (Client Success Focus): • Proactively identify opportunities within the existing client base to sell new consulting projects, service expansions, and additional licenses or subscriptions of our partner solutions. Understand clients’ future needs and align S3 Group’s offerings to address those needs. Collaborate with internal teams to develop and present proposals for expansion opportunities. Contract & Relationship Management Manage the details of existing service contracts and Statements of Work (SOWs), ensuring adherence to terms and conditions and facilitating renewals. Build and maintain strong, long-lasting relationships with key stakeholders. Quota Attainment & Reporting Achieve or exceed assigned quotas for various revenue lines, including professional services, new projects, and partner software licenses or subscriptions within assigned accounts and new opportunities. Maintain accurate sales forecasts and provide regular reports on sales activities and client engagement. Utilize CRM systems ([Specify CRM if applicable]) to track opportunities, manage client interactions, and generate reports. Industry & Product Knowledge Stay up-to-date on industry trends, competitor activities, and the evolving needs of the supply chain market. Continuously enhance knowledge of S3 Group’s service offerings and the solutions offered by our partners (Infor, Manhattan, Blue Yonder, Softeon).

Requirements Education:

Bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain Management, or a related field. Experience 5+ years of proven experience in a client-facing role that encompasses both sales/business development and client success/account management within the technology consulting or software industry. Demonstrated success in managing client relationships, negotiating SOWs and service contracts, and closing complex deals. Significant experience selling and supporting solutions from partners such as Infor, Manhattan (now part of Blue Yonder), Blue Yonder, and Softeon is highly desirable. Strong track record of achieving and exceeding sales quotas across multiple revenue streams, including professional services and software. Proven experience in defining and proposing professional services engagements and managing their successful delivery. Skills Exceptional sales, negotiation, and closing skills. Excellent communication, interpersonal, and presentation skills (both written and verbal). Strong ability to understand complex business requirements and translate them into effective solutions. Proven ability to build and maintain strong, long-term client relationships. Strategic thinking, problem-solving, and analytical abilities. Strong financial acumen and understanding of pricing models. Proficiency in CRM systems (Hubspot or Salesforce). Strong understanding of the supply chain and logistics landscape, including WMS and related technologies. Personal Attributes Highly motivated, results-oriented, and client-focused. Strong business acumen and professional demeanor. Excellent interpersonal and relationship-building skills. Ability to work independently and collaboratively across internal teams. Strong organizational and time management skills. Proactive, resourceful, and driven to ensure both revenue growth and client success. Join us in making a difference for our clients by ensuring they receive the highest level of support and success!

Job Type:

Full-time Pay:

$100,000.00 – $120,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Compensation Package:

Bonus opportunities Performance bonus

Schedule:

Day shift

Education:

Bachelor’s (Preferred)

Experience:

relationship building: 5 years (Preferred) Ability to

Commute:

Duluth, GA 30097 (Required) Willingness to travel: 75% (Preferred)

Work Location:

In person