Customer Service Manager – Hybrid Remote Position Available In Gwinnett, Georgia

Customer Service Manager

• Hybrid Remote SearchLogic Recruiting LLC Suwanee, GA 30024
• Hybrid work

Position Title:

Customer Service Manager Location:

Suwanee, GA (Hybrid

• up to 2 days/week in-office) Reports to: Director of Operations Industry
• International Supply Chain Logistics

•

Chemical Distribution Overview:

Immediate need due to growth to hire an experienced and driven Customer Experience Manager to oversee the daily functions of our Operations/Customer Support team. This leadership role is central to ensuring smooth order fulfillment, consistent service excellence, and alignment across cross-functional departments. You’ll be responsible for streamlining service workflows, mentoring a team of professionals, and enhancing overall customer satisfaction. Key Responsibilities Supervise the daily workload and performance of the customer service operations team, ensuring timely and accurate order processing, fulfillment, and customer communications. Coach, mentor, and support team development through structured feedback, goal setting, and tailored training opportunities. Establish, maintain, and continuously improve SOPs and policies to ensure team consistency and compliance with internal standards, client expectations, and regulatory requirements. Serve as the escalation point for complex customer issues, applying root cause analysis to prevent recurrence and ensure long-term solutions. Analyze operational data and customer metrics to identify trends, opportunities, and actionable improvements. Maintain supplier scorecards and generate performance reports as needed. Oversee inventory availability and collaborate with internal teams to align stock levels with forecasted demand. Partner with Sales and Procurement to facilitate pre-sales operations, verify customer specifications, and support pricing and contract setup. Qualifications & Background Bachelor’s degree in Business, Supply Chain, or a related discipline is required. At least 7 years of supply chain, or customer-facing operations Experience Proven success managing and developing a team of 5 or more employees. Background in chemical distribution, manufacturing, or warehouse operations is a plus. Strong ability to communicate across all levels, with both internal teams and external partners. Proficient in Microsoft Office Suite, including Excel and SharePoint. Experience working across multiple enterprise software platforms is a plus Skills & Attributes Exceptional team leadership with a collaborative approach. Detail-oriented with strong organizational and follow-through capabilities. Results-driven mindset with strong analytical and problem-solving abilities. Adaptable and innovative—able to suggest and implement operational improvements. Ability to balance multiple priorities and deliver against deadlines in a fast-paced environment. What We Offer Exciting Growth

• Join a high-performing team within a rapidly expanding global company. Comprehensive Benefits
• Medical and dental coverage to support your health and wellness. Financial Perks
• 401(k) with company match, plus profit-sharing opportunities. Time to Recharge
• Generous paid vacation to promote work-life balance. Flexible Work Model
• Enjoy a hybrid schedule with no more than two days per week in-office (must live within 60 minutes of our Suwanee headquarters). Entrepreneurial Culture
• Thrive in an innovative, team-oriented environment with meaningful opportunities for professional growth.

Job Type:

Full-time Pay:

$90,000.00

• $120,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Retirement plan Vision insurance

Shift:

Day shift

Education:

Bachelor’s (Preferred)

Experience:

Management:

3 years (Preferred) Ability to

Commute:

Suwanee, GA 30024 (Required)

Work Location:

Hybrid remote in Suwanee, GA 30024