Customer Service Supervisor Position Available In Gwinnett, Georgia

Customer Service Supervisor PLI Fabrication LLC Suwanee, GA Job Details Full-time Estimated:

$49.3K – $60.3K a year 11 hours ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Microsoft Outlook Management Customer service Mid-level Microsoft Office Supervising experience Team management Computer skills Manufacturing Leadership 2 years Communication skills Full Job Description PLI Fabrication focuses on custom manufacturing, leveraging our expertise in die-cut products and foam-based solutions. With a legacy of quality and a commitment to excellence, we continue to adapt and grow, providing tailored fabrication solutions for an ever-changing world.

POSITION SUMMARY

The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service department. This role involves managing a team of customer service representatives, ensuring high levels of customer satisfaction, and implementing effective customer service policies and procedures. The supervisor will handle escalated customer issues, provide training and support to staff, and monitor performance metrics to drive continuous improvement. The ideal candidate will have strong leadership skills, excellent communication abilities, and a commitment to delivering exceptional customer service.

Key Responsibilities:

Customer Service Coordinator job description plus the following: Supervise and support a team of customer service representatives. Resolve escalated customer issues and complaints. Develop and implement customer service policies and procedures. Train and mentor new and existing staff. Monitor and analyze performance metrics to identify areas for improvement. Ensure compliance with company standards and regulations. Foster a positive and productive work environment.

Qualifications:

Proven experience in a customer service role, with supervisory experience preferred. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Problem-solving skills and the ability to handle difficult situations. Proficiency in customer service software and tools.

Education :

College degree or equivalent experience.

Experience :

Two to four years related experience Computer Skills Advanced Microsoft Office Suite software knowledge (Outlook, Word, Excel, Teams and PowerPoint). ERP and CRM knowledge a plus Work Environment This position is primarily performed in a climate-controlled office environment that is well lit with minimal noise and distractions. The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.