Mgr-Customer Service Position Available In Gwinnett, Georgia

Tallo's Job Summary: This job listing in Gwinnett - GA has been recently added. Tallo will add a summary here for this job shortly.

Company:
Crawford & Company
Salary:
JobFull-timeOnsite

Job Description

Location:

Peachtree Corners, US-GA

Rate:

Not Specified

Type:

Permanent Mgr-Customer Service Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues with network contractors. Ensure high levels of customer service in the department. Resolve technology issues to ensure continuous workflow throughout the department.

  • B.S. or B.A. in Business Management or equivalent, or related experience is required.
  • Minimum of five years experience in a customer service related supervisory position.
  • Minimum of four years construction estimating or property insurance background.
  • Ability to utilize internal web-based programs
  • Computer literate with working knowledge of e-mail and the Internet.
  • Proficient in the use of MS Office (Word/Excel/Outlook)
  • Ability to delegate tasks as needed
  • Ability to analyze data and resolve issues
  • Excellent written and verbal communication skills.
  • Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors
  • Manages all aspects of assignment process to ensure timeliness in contractor reporting
  • Manages and monitor staff to ensure high levels of customer service.
  • Monitors and analyzes report data to effectively/efficiently manage critical department functions.
  • Resolves escalated issues within the customer service and call center departments
  • Communicates with contractors and clients regarding program compliance
  • Communicates necessary information to employees on a timely basis
  • Evaluates staff attendance and performance
  • Interviews prospective employees
  • Works with IT Department to enhance or design applications as needed for improving processes
  • Develop comprehensive training documents for use by internal staff and external contractor network
  • Write comprehensive communications for distribution to internal staff, and contractor network
  • Completes special projects as assigned
  • Upholds the Crawford Code of Business Conduct at all times.
Rate:

Not Specified

Location:

Peachtree Corners, US-GA

Type:

Permanent

Industry:

Finance

Recruiter:

Crawford & Company

Contact:

Not Specified

Email:

to view click here

Reference:

2257

Posted:

2025-06-25 08:26:49 –

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