Mgr-Customer Service Position Available In Gwinnett, Georgia
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Company:
Crawford & Company
Salary:
—
Job Description
Location:
Peachtree Corners, US-GA
Rate:
Not Specified
Type:
Permanent Mgr-Customer Service Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues with network contractors. Ensure high levels of customer service in the department. Resolve technology issues to ensure continuous workflow throughout the department.
- B.S. or B.A. in Business Management or equivalent, or related experience is required.
- Minimum of five years experience in a customer service related supervisory position.
- Minimum of four years construction estimating or property insurance background.
- Ability to utilize internal web-based programs
- Computer literate with working knowledge of e-mail and the Internet.
- Proficient in the use of MS Office (Word/Excel/Outlook)
- Ability to delegate tasks as needed
- Ability to analyze data and resolve issues
- Excellent written and verbal communication skills.
- Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors
- Manages all aspects of assignment process to ensure timeliness in contractor reporting
- Manages and monitor staff to ensure high levels of customer service.
- Monitors and analyzes report data to effectively/efficiently manage critical department functions.
- Resolves escalated issues within the customer service and call center departments
- Communicates with contractors and clients regarding program compliance
- Communicates necessary information to employees on a timely basis
- Evaluates staff attendance and performance
- Interviews prospective employees
- Works with IT Department to enhance or design applications as needed for improving processes
- Develop comprehensive training documents for use by internal staff and external contractor network
- Write comprehensive communications for distribution to internal staff, and contractor network
- Completes special projects as assigned
- Upholds the Crawford Code of Business Conduct at all times.
Rate:
Not Specified
Location:
Peachtree Corners, US-GA
Type:
Permanent
Industry:
Finance
Recruiter:
Crawford & Company
Contact:
Not Specified
Email:
to view click here
Reference:
2257
Posted:
2025-06-25 08:26:49 –