Parking/Card Customer Service Coordinator Position Available In Lumpkin, Georgia

Parking/Card Customer Service Coordinator
University of North Georgia
in Dahlonega, GA

Apply Now Type:

Full-Time

Salary:

Salary:

$19.72

Posted:

05/23/2025

Category:

Police and Public Safety Job ID:

285921 About Us Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university’s signature leadership programs is its 800-member Corps of Cadets on UNG’s Dahlonega Campus. Job Summary The University of North Georgia is currently accepting applications for a Parking/Card Customer Service Coordinator on the Dahlonega campus. This position will be the front-line customer service liaison between students, faculty, staff and guests for the card/parking office on the Dahlonega campus utilizing excellent customer service via email, phone and in person. Must have great customer services skills, including de-escalation, and able to effectively pull information to quickly address any customers questions, issues, or complaints. Additionally, this position requires a high level of technical skills to easily manage and utilize multiple software systems to support customer inquiries and concerns related to parking and card. Responsibilities Use the Aims system to help address issues related to parking services. Will require knowledge of general parking related topics, such as lot designations, able to direct students with shuttle routes using the Passio go application and assist with parking registrations and front license plate distribution and inventory. This position will also have a seat on the Dahlonega Parking Committee. Will assist parking operations with special event parking on an as needed basis.
Will utilize the Transact Instant ID system to makes IDs for all students, faculty, and staff. This inlcudes but not limited to new students, Orientation groups, replacement IDs, faculty, staff, CE Cards, and dependent IDs. Will use Transact E-Accts to approve any online photos, as needed, before printing ID Cards. All new students and faculty/staff will receive information regarding meal plan options and Transact App for tracking meal plans and SV Accounts. Will be the primary cashier for running the Cloud POS Register and taking all customer payments. Will be required to troubleshoot basic hardware issues related to POS and Instant ID computer and DS3 Printers.
Perform Basic Accounting. Will need to build invoices in system. Pull and send campus cash vending reports to business office daily. End of day sales spreadsheet and backup reports. Will be required to pull reports out of Cloud POS and TSE Reporting. Issues purchase requests for ID supplies and daily operation of card office. Maintains adequate level of office supplies for office. Will be responsible for front license plate inventory each month and pulling sales of front plates sold online or in office.
Utilize Transact system to processes deposits and deposit returns against the Campus Card stored value accounts. This would include Campus Cash, Cadet, and Dining Dollars Accounts. Will assist with adding cadet accounts in TSE, prior to each semester, along with the inactive campus cash refunds that are processed yearly.
Access Control- Will need to effectively navigate the Genetec access control system to add badge information for faculty/staff, students, and community members along with add new access in Genetec. Will also need to be able to discern if an access control issue is card related is a defective card or issue within the access control system. Will assist with issues regarding building hours.
Assists Manager with the enforcement of internal and external policies. Helps to keep all information regarding these policies up to date and accurate. Also assists with keeping all contracts, Card Service Web Page, and in office brochures up to date.
Will run the AEMC report for Online Block meal plans sold and add students first meal plan sold thru banner reporting services. Will keep an accurate log of meal plans sold on the U drive. If this is a second meal plan sold or F/S meal plan will manually add the correct meal plan thru TSE and assign the correct Dining Dollars. Will also manage annual reports for any and all complaints related to card and parking.
Serves as departmental records manager for the statewide records management program. Oversees record and file maintenance as well as the destruction of obsolete records on the mandated schedule. This includes converting needed files so that they can be digital stored for future reference.
Performs other job related duties as assigned. Knowledge, Skills & Abilities Knowledge of Word, Excel, Banner, and Outlook.
Ability to remain calm and professional when assisting to resolve customer concerns.
Strong oral and written communication skills; excellent interpersonal and teamwork skills.
Excellent customer service skills; time management skills.
Ability to work effectively and tactfully with students, faculty and staff and maintain a professional demeanor.
Ability to communicate effectively across various channels, such as emails, teams, phone calls, and in person. Required Qualifications High School Diploma or GED required.
Requires two (2) years of customer service experience.
Or equivalent combination of education and experience. Preferred Qualifications Bachelor’s degree preferred.

Proposed Salary Minimum Starting Salary:

$19.72 Required Documents to Attach Resume
Cover letter
Contact information for three information references. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Institutional Values The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Equal Employment Opportunity The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans. Other Information This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.
This position does not require security clearance.

Please note:

the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires. Background Check Position of Trust + Credit
University of North Georgia is committed to providing equal opportunity to all qualified applicants without discrimination at the basis of race, color, national or ethnic origin, sex, age, disability or handicap as a matter of college policy and as required by applicable state and federal laws.
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