Customer Service Manager Position Available In Troup, Georgia
Tallo's Job Summary: The Customer Service Manager role at Amwaste of Georgia LLC involves overseeing daily operations, developing policies for improved efficiency, and managing a team of customer service representatives. The ideal candidate has experience in customer service management, strong leadership skills, and proficiency in customer service software. This position offers a competitive salary and benefits package, as well as opportunities for professional growth.
Job Description
Customer Service Manager Amwaste of Georgia LLC 420 West 7th Street, West Point, GA 31833
Description:
Job Title:
Customer Service Manager Company Overview:
Amwaste LLC is a growing company in the Waste Services Industry, dedicated to providing exceptional service and innovative solutions to our clients. We are seeking a motivated and experienced Customer Service Manager to lead our customer service team and enhance our customer experience.
Qualifications:
Proven experience in a customer service management role, preferably in the waste services or related industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficient in customer service software and Microsoft Office Suite. Ability to analyze data and make informed decisions. Strong problem-solving skills and a customer-focused mindset.
Skills:
Leadership and team management Excellent communication skills Customer-focused approach Problem-solving abilities Data analysis and reporting Proficiency in customer service software We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about customer service and want to make a difference in the waste services industry, we encourage you to apply.
Requirements:
Job Responsibilities:
Oversee the daily operations of the customer service department, ensuring high-quality service delivery. Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction. Train, mentor, and manage customer service representatives, fostering a positive and productive work environment. Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner. Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes. Collaborate with other departments to ensure seamless service delivery and address customer needs. Prepare and present reports on customer service performance to senior management.
