Consumer Affairs Manager – Commercial Lines Insurance Position Available In [Unknown county], Georgia
Tallo's Job Summary: Consumer Affairs Manager in Commercial Lines Insurance supervises a team, handles customer complaints, investigates and resolves issues, develops strategies, collaborates with departments, monitors satisfaction metrics, trains team members, ensures policy adherence, and implements system enhancements. Requires experience in complaints management, customer service, insurance operations, strong communication and organizational skills, and ability to work in a fast-paced environment. Salary up to US$90000 per annum. Contact Olivea Kupiec for more information.
Job Description
Consumer Affairs Manager – Commercial Lines Insurance
Location:
United States of America Permanent
Salary:
Up to US$90000 per annum
Contact:
Olivea Kupiec
olivea.kupiec
Job ref:
JOB-042025-277452
_1747252503
Published:
3 days ago
Expiry date:
2025-06-13
Job Responsibilities:
Supervise a team of three or more Consumer Affairs professionals.
Handle the receipt, documentation, and tracking of customer complaints.
Conduct detailed investigations to resolve customer issues.
Develop and implement strategies to effectively address customer concerns.
Collaborate with internal departments to ensure efficient complaint resolution.
Monitor customer satisfaction metrics and create strategies for improvement.
Generate and present reports on complaint trends to management.
Train team members on customer service best practices and complaint resolution procedures.
Ensure adherence to company policies and regulatory requirements.
Identify and implement enhancements to the complaint management system.
Maintain organizational and reference spreadsheets as needed.
Perform additional duties as assigned.
Qualifications:
Demonstrated experience as a complaints manager or in a similar customer service/regulatory position.
Comprehensive understanding of customer service, insurance operations, and complaint management processes.
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Outstanding organizational skills with meticulous attention to detail.
Proven time management skills and the ability to meet deadlines consistently.
Exceptional analytical and problem-solving capabilities.
Ability to work effectively in a fast-paced and sometimes high-pressure environment.
Job Responsibilities:
Supervise a team of three or more Consumer Affairs professionals.
Handle the receipt, documentation, and tracking of customer complaints.
Conduct detailed investigations to resolve customer issues.
Develop and implement strategies to effectively address customer concerns.
Collaborate with internal departments to ensure efficient complaint resolution.
Monitor customer satisfaction metrics and create strategies for improvement.
Generate and present reports on complaint trends to management.
Train team members on customer service best practices and complaint resolution procedures.
Ensure adherence to company policies and regulatory requirements.
Identify and implement enhancements to the complaint management system.
Maintain organizational and reference spreadsheets as needed.
Perform additional duties as assigned.
Qualifications:
Demonstrated experience as a complaints manager or in a similar customer service/regulatory position.
Comprehensive understanding of customer service, insurance operations, and complaint management processes.
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Outstanding organizational skills with meticulous attention to detail.
Proven time management skills and the ability to meet deadlines consistently.
Exceptional analytical and problem-solving capabilities.
Ability to work effectively in a fast-paced and sometimes high-pressure environment.
