Consumer Affairs Supervisor Position Available In [Unknown county], Georgia
Tallo's Job Summary: The Consumer Affairs Supervisor position in the United States offers a competitive salary of up to US$90000 per annum. Responsibilities include supervising a team of professionals, handling customer complaints, conducting investigations, implementing strategies, monitoring satisfaction metrics, and training team members. Qualified candidates must have experience in complaints management, strong communication skills, and the ability to work effectively in a fast-paced environment. Contact Olivea Kupiec for more information.
Job Description
Consumer Affairs Supervisor
Location:
United States of America Permanent
Salary:
Up to US$90000 per annum
Contact:
Olivea Kupiec
olivea.kupiec
Job ref:
JOB-042025-277452
_1746107882
Published:
12 days ago
Expiry date:
2025-05-31
Job Responsibilities
Supervise a team of three or more Consumer Affairs professionals.
Handle the receipt, documentation, and tracking of customer complaints.
Conduct detailed investigations to resolve customer issues.
Develop and implement strategies to effectively address customer concerns.
Collaborate with internal departments to ensure efficient complaint resolution.
Monitor customer satisfaction metrics and create strategies for improvement.
Generate and present reports on complaint trends to management.
Train team members on customer service best practices and complaint resolution procedures.
Ensure adherence to company policies and regulatory requirements.
Identify and implement enhancements to the complaint management system.
Maintain organizational and reference spreadsheets as needed.
Perform additional duties as assigned.
Qualifications
Demonstrated experience as a complaints manager or in a similar customer service/regulatory position.
Comprehensive understanding of customer service, insurance operations, and complaint management processes.
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Outstanding organizational skills with meticulous attention to detail.
Proven time management skills and the ability to meet deadlines consistently.
Exceptional analytical and problem-solving capabilities.
Ability to work effectively in a fast-paced and sometimes high-pressure environment.
Job Responsibilities
Supervise a team of three or more Consumer Affairs professionals.
Handle the receipt, documentation, and tracking of customer complaints.
Conduct detailed investigations to resolve customer issues.
Develop and implement strategies to effectively address customer concerns.
Collaborate with internal departments to ensure efficient complaint resolution.
Monitor customer satisfaction metrics and create strategies for improvement.
Generate and present reports on complaint trends to management.
Train team members on customer service best practices and complaint resolution procedures.
Ensure adherence to company policies and regulatory requirements.
Identify and implement enhancements to the complaint management system.
Maintain organizational and reference spreadsheets as needed.
Perform additional duties as assigned.
Qualifications
Demonstrated experience as a complaints manager or in a similar customer service/regulatory position.
Comprehensive understanding of customer service, insurance operations, and complaint management processes.
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Outstanding organizational skills with meticulous attention to detail.
Proven time management skills and the ability to meet deadlines consistently.
Exceptional analytical and problem-solving capabilities.
Ability to work effectively in a fast-paced and sometimes high-pressure environment.
