Customer Success Manager Position Available In [Unknown county], Georgia

Customer Success Manager Customer Success Manager
locations
Georgia
Ohio
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id
R93275
Do you enjoy ensuring the quality of service delivered?
Are you a problem solver who enjoys working collaboratively to achieve business goals?
About the

Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. risk.lexisnexis/insurance
About our

Team:

Our Customer Success team enhances customer satisfaction, identifies opportunities, and plays a vital role in retaining clients. We offer personalized guidance, contribute to product improvements, and advocate for the customer. Our impact extends beyond individual interactions, positively influencing business growth.
About the

Role:

The Customer Success Manager (CSM) is an individual contributor responsible for the operational delivery of all customer engagement activities for a portfolio of customer accounts. The CSM will be an expert on the customer workflow, integration, and configuration of each assigned account. This role delivers value to customers as the primary daily contact for their assigned customer accounts.

You will be responsible for:

Becoming an expert in Human API’s product and what it means to deliver real customer success
Being accountable for the onboarding, training, implementation, support, account management, renewals, expansions, and advocacy for all your customer accounts
Being primary point of contact for the customer and escalation points
Coordinating and managing solution implementation process
Updating and monitoring key metrics for your assigned customer account portfolio
Coordinating with Customer Operations to ensure the ongoing service and support for the customer portfolio
Aligning Customer Success activities with customer and organizational goals
Representing the voice of the customer and helping influence every core Product, Marketing, and Sales process
Performing all other duties as assigned

Qualifications:

Have expert written and oral communication skills, able to understand and speak to different audiences (internal and external.)

• Have 5+ years in Customer Success, Account/Relationship Management, or similar roles Have meticulous record-keeping skills; highly organized and detail oriented
  Have the ability to manage multiple and concurrent (often competing) priorities
  Have advanced critical thinking and problem-solving skills, focus on continuous improvement
  Have technical competency and aptitude with software applications, tools, and internal systems
  Have empathetic and positive attitude with a desire to make customers successful
  Have effective project management and expectation setting, ability to prioritize and delegate task execution
  We know that your wellbeing and happiness are key to a long and successful career.

These are some of the benefits we are delighted to offer:

Health Benefits:

Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits:

401(k) with match and an Employee Share Purchase Plan

Wellbeing:

Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
  At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers.

We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.