Aviation Customer Experience Manager Position Available In East Baton Rouge, Louisiana
Tallo's Job Summary: Hancock Aviation LLC in Baton Rouge, LA is hiring an Aviation Customer Experience Manager. This full-time position offers a salary range of $50,000 - $90,000 a year with benefits like paid time off, health insurance, and 401(k) matching. The ideal candidate will have strong interpersonal skills, be organized, and possess mechanical knowledge. Responsibilities include managing client communication, providing updates, and recommending additional services.
Job Description
Aviation Customer Experience Manager Hancock Aviation LLC Baton Rouge, LA Job Details Full-time $50,000 – $90,000 a year 13 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Interpersonal skills Client communication Mid-level Microsoft Office High school diploma or GED Bachelor’s degree Aviation Relationship building Organizational skills Trade school Communication skills Mechanical knowledge Full Job Description Hancock Aviation is seeking a personable, detail-oriented Aviation Customer Experience Manager to manage client communication and help drive exceptional service experiences. This role is key to maintaining strong relationships with our aircraft maintenance and sales clients by keeping them informed, answering questions, and helping identify opportunities for additional services. The ideal candidate is a strong communicator, a quick learner, and confident working in a technical or aviation-related environment.
Responsibilities:
Serve as the main point of contact for maintenance clients Provide timely updates and status reports on ongoing work Coordinate with technicians and management to gather accurate service information Deliver estimates and invoices to clients and follow up on approvals Assist clients with scheduling services, drop-offs, and pickups Recommend additional services or upgrades based on client needs and aircraft history Document and track client communication in internal systems Follow up after service to ensure satisfaction and maintain strong client relationships
Qualifications:
Excellent communication and interpersonal skills Organized and able to manage multiple client interactions at once Mechanical aptitude or familiarity with aviation a plus (but not required) Comfortable learning technical service details and explaining them to clients Proficient in Microsoft Office; experience with CRM or work order systems is a bonus High school diploma required; college or technical school a plus Compensation & Benefits Competitive pay based on experience Full-time position with paid time off, holidays, and benefits Monday through Friday schedule Opportunities for advancement in a growing aviation business Work in a supportive environment with direct access to company leadership
Job Type:
Full-time Pay:
$50,000.00 – $90,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to
Friday Education:
High school or equivalent (Required) Ability to
Commute:
Baton Rouge, LA 70807 (Required) Ability to
Relocate:
Baton Rouge, LA 70807: Relocate before starting work (Required) Willingness to travel: 25% (Required)
Work Location:
In person
