Manager Patient Financial & Customer Services Position Available In East Baton Rouge, Louisiana

Manager Patient Financial & Customer Services Franciscan Missionaries of Our Lady Health System – 3.2

Baton Rouge, LA Job Details Full-time Estimated:

$45K – $57.1K a year 2 days ago Qualifications Medical collection Customer service Mid-level 3 years Supervising experience Bachelor’s degree Patient care Communication skills Full Job Description Manager Patient Financial & Customer Services Business Office –

FMOL Health System Baton Rouge, LA HOURS:

8:00a-5:00p, Monday-Friday Are you a top financial leader with excellent customer service skills? Is facilitating communication across numerous clinics and markets one of your best leadership traits? In addition to providing customer service for all clinics and facilities within our health system, PFS Customer Service covers both HB and PB (SBO) and handles correspondence (mail) for all 9 facilities. If this sounds like you, lets get this process started by applying now. The Manager Patient Financial Services manages a defined section of the Business Office as assigned: Billing (government or commercial) or Support Services (cash posting, customer service, vendor management, refund analysis, document retrieval and scanning). Manages daily operations to ensure efficiency and accuracy in all areas of responsibility. Provides Quality Improvement monitoring to ensure employee compliance with departmental standards and procedures. Identifies process opportunities and seeks out and implements solutions. Hires, trains and develops employees within area of responsibility. #CB Manages daily operations Ensures that staff meet productivity targets set by department leadership as appropriate for assigned area of responsibility, may include but are not limited to: AR > 90 days kept to Ensures that applicable tasks are performed within established timeframes, which may include but are not limited to: Biller queues are worked daily and billing is current Receipts, control log and bank deposits are balanced daily Promotes a customer service orientation in the performance of duties and responsibilities and in interactions with patients, hospital staff, visitors, and external organizations/agencies/vendors, etc. Maintains current and extensive knowledge of regulations, laws, best practices and/or contractual stipulations affecting area of responsibility. Trains staff thoroughly on applicable requirements and procedures. Reviews, analyzes, researches and reconciles/adjusts applicable reports, logs and/or accounts, which may include: electronic remits from third party payers, batch postings, account postings, billing edits, patient payments, or others. Works with other departments or personnel to create and implement reporting tools and edits and needed. Ensures departmental and hospital policies are followed for applicable areas, which may include approval of refunds/write-offs/adjustments to accounts within established signature levels, administration of the Hospital Financial Assistance Program, collection procedures, etc. Collaboration, partnership and communication Provides leadership in identifying recurring problems and developing resolutions; works with PFS Dir, Managed Care and other internal departments as necessary to prioritize and resolve issues. Processes “special handling” requests, payor issues, complaints and/or inquiries regarding patient accounts to ensure correct and satisfactory resolution. Promotes and establishes an atmosphere of continued improvement throughout the department by motivating, coaching and staff development, and through evaluation, development and/or revision of department policies and procedures. Works with PFS Director to suggest/implement procedure and policy changes. Educates and ensures that all employees understand Compliance and appropriate procedures for reporting compliance issues for State, Federal and HIPAA. Maintains requirements for Joint Commission for scope of department. Conducts regular team and departmental meetings for purposes of education, goal monitoring, and feedback inquiries. Submits timely minutes of meetings in accordance with facility requirements. Ensures employees have the tools necessary to achieve goals. Develops staff appraisals in accordance with FMOLHS policies and productivity metrics. Counsels staff and handles disciplinary action as necessary. Interviews potential candidates for departmental vacancies. Assists in development of department budgets. Analyzes costs, develops programs to assure compliance with budgetary constraints and provides justifications for budget variances. Other Duties As Assigned Serves on committees as appropriate. Performs other duties as assigned or requested. 3 years supervisory experience; 3 years revenue cycle experience including any combination of patient financial services, billing/collections or managed care in an acute-care or multi-specialty physician environment Bachelor’s Degree OR 4 years professional-level experience or 6 years paraprofessional experience accepted in lieu of degree The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible. This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care. In the last fiscal year, Franciscan Missionaries of Our Lady Health System had: 1,747 Licensed Beds 65,322 Discharges 44,592 OR Procedures 10,827 Full Time Employees 331,360 Inpatient Days 1,915 Active Medical Staff 229,296 Emergency Visits As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged. Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi’s largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges. Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day. Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa. Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need. As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”