Customer Service Coordinator Position Available In Lincoln, Louisiana

Customer Service Coordinator 3.0 3.0 out of 5 stars Ruston, LA 71270 Job Title Customer Service Coordinator Job Overview The Customer Service Coordinator plays a critical role in delivering an outstanding customer experience by addressing inquiries, resolving complaints, and providing tailored solutions to meet client needs. This role serves as a central point of communication between customers, the Sales team, and Operations. The Coordinator ensures smooth order processing, issue resolution, and effective communication, contributing to the overall satisfaction of current and prospective customers. Key Responsibilities Assist National Sales Director with customer quotes as needed. Responds promptly to inbound and outbound phone calls and emails, ensuring a positive and professional customer experience. Processes customer orders and those submitted by the field sales team accurately and in a timely manner. Monitors order status from input to delivery and provides updates to customers as needed. Creates and maintains a customer issue log to track recurring problems and resolutions. Assists with quote management process for new customers. Issues credits for incorrect or returned orders following company policies. Supports Operations team with inventory updates and counts. Identifies and resolves any urgent customer service queries. Creates and maintains customer database with contact information. Acts as a liaison between customers and internal teams to relay product and process feedback. Skills and Competencies Clear verbal and written communication skills. Effective at active listening to understand customer needs and concerns. Ability to navigate Microsoft 365 with ease. Comfortable navigating and learning new software programs as Ability to manage multiple priorities effectively. Qualifications 3+ years experience in customer service or similar field Work Environment Must be able to move, lift, carry, push, and place objects weighing less than 25 lbs Stand, sit or walk for an extended period, potentially an entire shift. Ability to move quickly in a fast-paced environment Compensation and Benefits Competitive pay Health insurance, Paid time off, 401(k) plans

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Ability to

Commute:

Ruston, LA 71270 (Preferred) Ability to

Relocate:

Ruston, LA 71270: Relocate before starting work (Preferred)

Work Location:

In person