Supervisory Customer Experience Associate (Powerzone) Position Available In [Unknown county], Louisiana

H-004028-2025

Supervisory Customer Experience Associate (Powerzone)
United States – Louisiana – Fort Johnson
Regular Full Time
Job Description
As a Supervisor in Powerzone (Electronics), you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling,prehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Supervisor in Powerzone (Electronics) at the Exchange?
Promote a positive team and customer centric culture
Lead a culture of accountability through clear expectations
Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
Ensure customers have an extraordinary experience while shopping
Greet every customer with eye contact and smile in your authentic way
We know that you can work anyw. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
Previous experience in electronics preferred
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to brand knowledge
Able to lead teams to meetanizational objectives
Facility Name

JOHNSON MAIN STORE

Job Grade
2
Job Tier
1
Career Area
Retail Operations
Supervisor
Yes
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not , the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements

THIS POSITION IS LOCATED AT THE MAIN EXCHANGE IN POWERZONE. OPEN AVAILABILTY.

Salary Minimum
$17.25
Salary Maximum
$23.21
Number of Positions Remaining
1