Customer Service Manager Position Available In Barnstable, Massachusetts

What we’ll ask of you:

Department Management:

Oversee the dailyOperations of the Customer Service departments including Front End,Online Pick-up and Cash Office Ensure departments meet or exceed salesand profit targets Maintain high standards of sanitation and safety,ensuring compliance with all regulations Accountable for leading therecruitment, hiring and new hire orientation, while maintaining a highlevel of talent within the department

People Development and Diversity:

Direct, oversee, and evaluate the training completion of all CustomerService department team members Monitor and evaluate associateperformance and ensure associates have development plans to supportprofessional growth Foster a culture of diversity and inclusion withinthe team Engage and retain associates by fostering a positive workenvironment

Labor Relations:

Manage labor relations to ensure compliancewith company policies and labor laws Address and resolve employee issuesand grievances in a timely and effective manner

Customer ServiceExcellence:

Cultivate a culture of excellence in customer service,providing best-in-class service Ensure customers experience awell-stocked store with the freshest product offerings Support teammembers in their training to consistently deliver exceptional customerservice

Operational Efficiency:

Monitor and analyze key performancemetrics related to customer service and sales Identify opportunities forprocess optimization and implement solutions to enhance operationalperformance Manage departmental budgets, expenses, and financial targetsto achieve profitability goals

Compliance and Safety:

Ensure alldepartments comply with company policies and regulatory requirementsConduct regular safety audits and training sessions Maintain a clean andsafe working environment for all associates

Community Engagement:

Actively engage with the local community to understand their needsDevelop and maintain positive relationships with communityorganizations, schools, and other stakeholders Coordinate andparticipate in community events, outreach programs, and charitableinitiatives to support our mission of making a positive impact What youbring to the table: 1-3 years of supervisory or leadership experience,preferably in retail grocery with knowledge of Customer Servicedepartments including Front End, Online Pick-up and Cash OfficeBachelor’s degree in Business Administration, Retail Management, orrelated field (preferred) or equivalent years of work experience Highlymotivated, results-oriented, and a self-starter with a proven trackrecord of success Strong ability to influence and communicateeffectively across different functions Excellent multitasking skills,with the ability to prioritize and manage multiple responsibilitiessimultaneously Demonstrated leadership and management skills, inspiringand guiding teams to achieve goals Exceptional written and verbalcommunication skills, with the ability to effectively interact withcustomers, team members, and stakeholders High level of customer serviceskills, High level of customer service skills, with a genuine passionfor exceeding customer expectations Creative and strategic thinkingabilities to drive innovation and continuous improvement Effectiveorganizational and time management skills to ensure efficient operationsAbility to work flexible hours, including weekends and holidays What webring to the table: Culture committed to celebrating diverse backgroundsand experiences Comprehensive benefits Opportunities for professionaldevelopment and career growth Associate discounts Team of associatesdedicated to serving our local customers and supporting our communitiesIf you are passionate about customer service, thrive in a dynamicenvironment, and are committed to making a difference, we invite you toapply.