Field Service Manager Position Available In Bristol, Massachusetts

Field Service Manager Yale Appliance – 3.6 Norton, MA Job Details Full-time $65,000 – $85,000 a year 3 days ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Uniform allowance Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Microsoft Excel Microsoft Outlook Management Coaching Mid-level Microsoft Office 3 years Managerial problem solving Driver’s License Supervising experience Team management Appliance repair Electronics field supervisor experience Appliance repair experience (3-5 years) Electric heating HVAC systems Training Automotive diagnostics Leadership Communication skills Technical Proficiency Mechanical knowledge Time management Full Job Description Step into a leadership role where you can make a real impact and earn a $3,000 sign-on bonus! As the Field Service Manager at Yale Appliance, you’ll guide a team of 8-10 skilled Appliance Repair Technicians, ensuring top-tier customer service, accurate diagnostics, and efficient repairs of residential appliances. This dynamic position empowers you to enhance Technician performance, streamline routes, uphold safety standards, and drive service excellence – all while fostering a culture of growth and innovation. Your days will primarily be field-based, splitting time between meeting Technicians, customer homes, and some in-office time. Uniforms and clothing allowance are provided, along with an iPhone, laptop, company vehicle, and a credit card for gas. Key Responsibilities Lead and support a team of in-home Appliance Service Technicians Monitor daily schedules and Technician performance goals Conduct on-site audits and coaching sessions to ensure Technicians adhere to processes, policies, and safety standards Coach Technicians on diagnostic procedures, repair techniques, and customer scenarios Address escalated customer concerns to align with company standards Collaborate with Dispatch, Parts, and Warranty teams as needed to resolve service delays and/or issues Assist in onboarding, mentoring, and developing new Technicians. Preferred Skills 3-5+ years of appliance repair experience Experience working with multiple brands Technical knowledge of major home appliances Familiarity with field service software and mobile platforms Required Skills Prior supervisory, Lead Technician, or training experience Mechanical and technical skills Ability to coach, develop, and hold Technicians accountable Excellent problem solving, organizational, and communication skills Strong time management skills to manage multiple priorities, adjust on the fly, and keep the team aligned with goals Proficiency in Microsoft Office (Excel reporting, Outlook, Teams), and CRM platforms Must be flexible to handle after-hours issues or escalations as needed (usually no later than 6pm) The Ideal Candidate Has worked as a Field Supervisor or Field Service Manager, or in a similar role managing in-home channels of a service business Has proven leadership and team management skills comfortable with coaching, motivating, and holding field staff accountable Is skilled at de-escalating issues while maintaining professional relationships with the team and with customers Thrives in a fast-paced environment, is passionate about helping people grow and succeed, and has a strong problem-solving mindset with a focus on results All interested applicants must consent to the following: Ability to be CORI certified (background screening) Valid driver’s license with clean driving history Pre-employment physical (including a 75-pound lift test) Drug testing

Job Type:

Full-time Pay:

$65,000.00 – $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance

Shift:

Day shift

Work Days:

Monday to

Friday Experience:

field supervisory: 3 years (Preferred)

License/Certification:

Driver’s License (Required) Willingness to travel: 75% (Preferred)

Work Location:

Hybrid remote in Norton, MA 02766