Sr Customer Experience Manager Position Available In Essex, Massachusetts

Job Listing ID:

4296638

Job Title:

Sr Customer Experience Manager Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/21/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Lumen’s Experience Team is seeking an experienced Program Manager to support Lumen’s company-wide Executive Engagement Program. In this customer advocacy role, you will manage and expand the Executive Engagement Program to effectively leverage the Lumen leadership team to build and elevate relationships with our customers and deliver more value. This is a cross-functional role that requires partnering and collaborating across Experience, Marketing, Sales, Customer Success, Product and GPS. This role will support either the Public Sector or Wholesale Telecom customer segments. The successful candidate will be creative and data-driven, with a proven track record of building and managing programs, to drive improved customer experiences and revenue growth at scale. and can combine strategic, analytical, big picture thinking to drive detailed, operational excellence in Lumen’s Experience Team. You will provide strategic insight, exceptional analytics, creative executive communications, and operational excellence to support this program. The Main Responsibilities Manage and grow an Executive Engagement Program for Lumen customers in the US Develop and evangelize framework and playbook for best-in-class executive engagement Define processes and execute a plan to automate supporting processes and measurement tools Build deep relationships and drive alignment with teams that will participate in the program: executives, executive assistants, chiefs of staff, sales, customer success, and marketing Create content using executives’ voices combined with detailed info about the target account to support program needs Provide informed executive engagement assignment recommendations that will best support a strategic?engagement with the account Understand and communicate the results and drive continuous improvement for the program by using data combined with valuable feedback from executives and account teams Partner with GPS team and Partner Experience leader to expand Executive Engagement motions with Partners Drive thought leadership around areas of improvement and automation to drive best-in-class at scale What We Look For in a Candidate 7+ years of working experience in relevant B2B marketing, customer experience field Bachelor’s degree in marketing, business, or a related field Experience in Customer Advocacy and Executive Engagement Programs Creative thinking and a passion for innovation in Marketing, Customer Experience and Program strategies to drive revenue and improved CX Strong analytical skills with the ability to interpret data, extract insights, and make data-driven decisions Excellent executive communication and interpersonal skills to collaborate effectively with cross-functional teams and senior stakeholders Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously Strong team player with an ability to plan, influence and execute in a highly matrixed environment Ability to react and adapt to changes in business priorities in a dynamic and fast-paced environment Prefer candidate who has Executive Engagement m…

Job Classification:

Marketing Managers Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A