Technical Customer Success Manager Position Available In Middlesex, Massachusetts

Technical Customer Success Manager Proton.ai

Cambridge, MA Job Details Estimated:

$101K – $141K a year 1 day ago Benefits Stock options Paid parental leave Paid holidays Health insurance Unlimited paid time off Dental insurance 401(k) Parental leave Vision insurance 401(k) matching Qualifications Looker Customer service Senior level AI Communication skills

Full Job Description About Us:

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team.

The role:

We’re looking for a Customer Success Manager (Technical) to join our growing CS team at Proton. You’ll own a book of our most important and high-potential customers and serve as a true partner and trusted advisor—guiding them from onboarding through expansion. You will be responsible for strategic customer relationships: managing renewals, building executive trust, identifying growth opportunities, and helping customers achieve measurable business value. At the same time, you’ll be expected to develop enough technical fluency with our product—especially around data, workflows, and reporting—to confidently guide early troubleshooting steps, assess feasibility, and collaborate effectively with technical teams when needed. This is not a handoff role—you’ll be expected to take full ownership of your accounts, lead cross-functional collaboration, and escalate when necessary. We’re hiring someone in the Greater Boston area open to a hybrid schedule (3 days in-office/week).

Travel expected:

~10+ times/year to visit customers. What you’ll do: Own strategic relationships: Become deeply embedded within your accounts—building trust from frontline users to C-suite executives. You’ll lead executive conversations, ensure alignment on goals, and be the primary point of contact across the lifecycle.

Drive and demonstrate value:

Understand each customer’s business model and strategic priorities. Clearly articulate how Proton’s CRM and Sales AI solutions create impact, and tailor value delivery accordingly.

Develop and execute account plans:

Build success strategies for each customer, aligning adoption and growth goals with measurable outcomes. Track progress, adjust when needed, and drive toward retention and expansion.

Drive adoption and workflow integration:

Ensure customers fully leverage Proton’s capabilities by embedding best practices into their day-to-day sales processes. Help customers connect our product to their internal workflows. Identify and pursue expansion : Proactively uncover opportunities for upsell or cross-sell (