Warranty Administrator Position Available In Middlesex, Massachusetts

Job Summary Our client, a growing robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator/Warranty Administrator for a hybrid role (3 days in office, 2 remote). The position offers $30/hour, Monday to Friday from 8:00 am to 4:30 pm, with a 6+ month duration and potential for temp-to-hire. This role involves managing customer inquiries, warranty claims, and spare parts distribution within a fast-paced environment. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Key Responsibilities:

Manage warranty claims from initiation to resolution, verifying eligibility and coordinating repairs or replacements
Process customer orders, returns, and exchanges related to warranties and spare parts
Interact with customers to resolve complaints and provide product/service information
Collaborate with supply chain and logistics teams to ensure timely delivery and inventory management
Maintain accurate records and reports related to warranties and customer service activities
Assist in developing policies and participate in training on warranty and supply chain processes

Candidate Qualifications:

Experience in warranty claims processing and customer service administration preferred
Strong verbal and written communication skills with attention to detail
Proficiency in Microsoft Office and customer service/CRM software
Ability to multitask, prioritize, and work both independently and in a team environment
Associate’s or Bachelor’s degree in business administration, supply chain management, or related field preferred
Positive attitude with a commitment to exceptional customer service

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