Customer Service Manager $65,000 + Commission Position Available In Norfolk, Massachusetts

un ⚐ ⚑ ⚑ Customer Service Manager – $65,000 + Commission (Canton) CJ Environmental, Inc. ‹ image 1 of 1 › 15 Dan Road  compensation: $65,000 annually + commissions + benefits employment type: experience level: mid level job title: Customer Service Manager On-site | Canton, MA Monday-Friday | 9:00 AM – 5:00 PM We’re growing fast—and looking for a driven, hands-on leader to take our customer service team to the next level. Cash for Gold USA is one of the leader in the online precious metal recycling industry. We’re a fast-paced, collaborative office with a sharp, motivated team—and we’re looking for a Customer Service Manager who can lead by example, jump in to close deals, and deliver an exceptional experience to every customer. About the

Role:

As our Customer Service Manager, you’ll do more than just oversee the team—you’ll roll up your sleeves, close deals, handle high-value customer transactions, and bring structure, strategy, and energy to our front-line operations. You’ll manage a small, busy team while also acting as a key point of contact for top-tier customers. This is an on-site position with room to grow, immediate impact, and performance-based incentives.

What You’ll Do:

Lead and mentor a team of customer service reps Handle inbound and outbound customer communication (phone, email, text) Personally manage high-value leads and close deals Resolve complex or escalated issues with professionalism and urgency Oversee shipping, insurance, and appraisal workflows to ensure efficiency Identify ways to improve systems and customer satisfaction Track performance, coach team members, and support training

What We’re Looking For:

Experience in customer service management, sales, or call center leadership Strong communicator who’s confident on the phone and calm under pressure Motivated to own your results and lead from the front High attention to detail—especially with time-sensitive or high-value items Organized, reliable, and proactive in improving systems and people Comfortable working full-time on-site in Canton, MA 18+ and eligible to work in the U.S. Positive Vibes Only.

Compensation & Perks:

$65,000 base salary + commissions Free lunch every day (yes—every day) 401(k) with company match Friendly, supportive, no-drama team environment A chance to lead and grow in a specialized, high-trust industry This is more than a management job—it’s a leadership opportunity. If you’re ready to step into a role where you can truly make a difference while growing your career, we’d love to hear from you. Principals only. Recruiters, please don’t contact this job poster.

post id:

7861264168 updated: ♥ [ ]