Customer Service Administrator Position Available In Plymouth, Massachusetts

Customer Service Administrator John Hoadley Plumbing & Heating, Inc 672 Union Street, Rockland, MA 02370 Busy Plumbing company on the South Shore, located in Rockland looking for an Accounts Receivable/Customer Service Administrator. In this position, you will play a critical role in ensuring the accuracy and efficiency of our scheduling and accounts receivable processes while maintaining positive relationships with customers, as well as dispatching technicians to their service calls and scheduling with our customers. Must have pleasant phone manners, detailed oriented, some accounting experience with the ability to multitask throughout the day.

Responsibilities:

Manage busy incoming calls from customers and technicians. Monitor accounts receivable aging and follow up on overdue accounts. Investigate and resolve billing discrepancies or issues. Provide excellent customer service and respond to customer inquiries regarding billing, payments and scheduling service calls in a timely manner. Effectively coordinate and schedule technicians for service calls

Requirements:

Experience customer service Bookkeeping Experience Microsoft Experience Customer Scheduling Only qualified individuals should respond. Previous experience in the plumbing field a plus. Strong computer skills/MS Office Pay based on past experience.

Job Type:

Full-time Pay:

$23.00 – $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Retirement plan

Schedule:

8 hour shift Monday to

Friday Education:

High school or equivalent (Preferred)

Experience:

Bookkeeping:

3 years (Preferred) Appointment scheduling: 3 years (Preferred)

Microsoft Office :

3 years (Required) Customer service: 3 years (Required)

Work Location:

In person