Coordinator, Airport Customer Experience Compliance Position Available In Suffolk, Massachusetts

Coordinator, Airport Customer Experience Compliance

Posting Start Date:

6/26/25

Location:

 Logan Intl Apt (BOS-TRML)

Cities:

 Boston – MA

Requisition ID:

 79809 This job will continue to be posted until at least 07/03/2025. If interested, please apply prior to this date. Job Description
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you’ll love this job
Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements.
This role is a part of the compliance team within our Airports organization.
What you’ll do The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts. Areas of oversight may include, but not limited to: Dangerous Goods regulations
Hazardous waste storage and handling procedures
FAA, TSA, DOT, and FDA regulations
Environmental, Safety, Security, and OSHA regulations
Compliance for above/below the wing operations including Business Partner Operations
Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
GSE and Facility preventative maintenance
Interacts with American Airlines leadership and outside regulatory agencies
All you’ll need for success Minimum Qualifications- Education & Prior Job Experience ​High School diploma or GED equivalency
Leadership with practical coaching experience
Ability to work varying hours and shifts to meet business requirements and workload demand Preferred Qualifications- Education & Prior Job Experience Bachelor’s Degree in related field
​Customer service experience Skills, Licenses & Certifications Applicable valid driver’s license as required by local authorities
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
Satisfactory completion of written test
Excellent interpersonal skills
Ability to accomplish multiple tasks within a limited timeframe
Ability to work independently and make sound decisions using individual judgment
What you’ll get Feel free to take advantage of all that American Airlines has to offer:

Travel Perks:

Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits:

On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs:

We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k)

Program:

Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits:

Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:

 Boston – MA

Requisition ID:

 79809