Customer Success Manager Position Available In Suffolk, Massachusetts

Customer Success Manager Rubber Tree Systems Boston, MA Job Details Estimated:

$81.8K – $120K a year 21 hours ago Benefits Health insurance Paid time off Parental leave 401(k) matching Qualifications Product marketing 11+ years Mid-level SQL Bachelor’s degree

HVAC B2B

Software development SaaS Communication skills Marketing Full Job Description Rubber Tree Systems, a Cordance company, provides solutions to simplify complex data, drive sales, and increase communication that allows customers to make impactful and strategic decisions about their business. Rubber Tree Systems serves over 1500 organizations across industries including industrial automation, industrial supply & tooling, power transmission, fluid power, hose & accessories, and HVAC. With over 17 years of experience in developing distribution software, Rubber Tree Systems prides itself on providing industry-recognized best-in-class support and easy-to-use software with penny-accurate data through a customer-centric approach. Rubber Tree Systems a provider of B2B SaaS solutions for the industrial distribution, wholesale, and manufacturing industries is seeking a Customer Success Manager. In this role, the Customer Success Manager (CSM) will be responsible for driving customer satisfaction, retention, and expansion across our platforms—including rubbertree.app, WebQuery, WarehouseTWO, and ValueDocs. This is a fully remote role; all candidates must reside with full work authorization in the

US Responsibilities:

Participate in customer onboarding, ensuring successful implementation and early adoption. Drive engagement through regular check-ins, usage monitoring, and proactive issue resolution. Manage renewals, mitigate churn risk, and identify upsell/cross-sell opportunities through outbound sales processes. Educate customers on product features, updates, and best practices. Collaborate with sales, support, product, and marketing teams to enhance customer experience. Track and report key metrics (NRR, churn, customer health, and satisfaction).

Qualifications:

3-5 years in customer success, account management, or a related B2B SaaS role. Experience in the distribution/wholesale industry is a plus. Strong communication, problem-solving, and organizational skills. Familiarity with SaaS platforms, CRMs, and SQL (preferred). Bachelor’s degree preferred but not required. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health and Wellness:

Comprehensive Health Coverage:

Coverage begins on your first day of employment.

Retirement Savings:

401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.

Paid Time Off:

Flexible PTO:

Enjoy uncapped paid time off to balance your work and personal life.

Parental Leave:

12 weeks paid leave for all employees.

Remote Work Support:

Monthly Stipend:

Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.

Holidays:

Generous Holiday Schedule:

Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one!

EEOC & ADA

Statement :

Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/