Listing Manager – Client Care Position Available In Worcester, Massachusetts

Listing Manager – Client Care Kotlarz Group at Keller Williams Boston NW Bolton, MA 01740 • Hybrid work Company Overview Kotlarz Realty Group, part of Keller Williams Realty Boston Northwest, is recognized as one of New England’s leading real estate teams. With a focus on serving buyers, sellers, and investors in Worcester and Middlesex counties, we pride ourselves on creating extraordinary experiences for our clients and our culture of community service. You’re the person who… Thrives on organization and has an eye for detail that others envy. Genuinely enjoys making people feel seen, heard, and cared for. Can juggle tasks like a pro without dropping the ball—or the vibe. Feels called to help others and create a truly 5-star experience. Has strong communication game (written, spoken, emoji… all of it). If that sounds like you, read on —because this isn’t your average admin job. About the Role As the Listing Manager on our Client Care Team, you’ll be the bridge between dream homes and happy clients. You’ll manage all the moving pieces from the moment they are excited to accept an offer. From coordinating staging and photography to crafting listing content and updating clients, you’re the glue that holds the listing experience together. You’ll collaborate closely with agents, vendors, and clients—bringing warmth, structure, and clarity to every step of the process. Why You’ll Love It Here A collaborative team culture that feels like family (but way more fun). Paid time off + investment in training and personal growth . Opportunity to grow your career within a top-ranked Keller Williams team . Some flexibility to work partially remote—though we think you’ll like it here in real life too. What You’ll Do Serve as the go-to person for sellers during the listing process. Coordinate home prep, vendors, staging, photography, and open houses. Create engaging, compliant MLS listings and social media content. Deliver white-glove customer service that turns clients into raving fans. Keep databases and internal systems up-to-date and organized. Ensure smooth handoff to the Transaction Manager once an offer is accepted.

You Bring:

A positive, proactive attitude and a client-first mindset. 3+ years in customer service, preferably with a project management twist. Exceptional communication and people skills. A love for checklists, systems, and getting things done right the first time . Tech-savviness with Microsoft Office, Google Suite, CRM tools. A real estate license—or willingness to get one.

Job Type:

Full-time Pay:

$25.00 – $30.00 per hour Expected hours: 40 per week

Benefits:

Employee discount Flexible schedule Paid time off Referral program

Schedule:

Monday to

Friday Work Location:

In person