Customer Service Manager Position Available In Androscoggin, Maine

Customer Service Manager Depot Square Hardware Mechanic Falls, ME 04256 Job Overview We are seeking a dedicated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences. This role involves overseeing daily operations, managing staff, and ensuring that our customers receive the highest level of service. The Customer Service Manager will also play a crucial role in inventory management and sales support. Duties Lead and motivate the customer service team to achieve performance goals and deliver outstanding service. Oversee daily operations, including managing cash registers and ensuring accurate transactions. Implement effective inventory control measures to maintain optimal stock levels. Develop training programs for staff to enhance customer service skills and product knowledge. Collaborate with sales teams to support promotional activities and drive sales growth. Handle escalated customer inquiries and resolve issues in a timely manner. Monitor customer feedback and implement improvements based on insights gathered. Maintain organized records of inventory management, sales reports, and team performance metrics. Requirements Proven experience in a customer service management role or similar position. Strong organizational skills with the ability to manage multiple tasks efficiently. Experience with inventory management systems and cash register operations. Excellent communication skills Demonstrated ability in training development and team leadership. A commitment to providing exceptional customer service and fostering a positive team environment. If you are passionate about leading teams to success while enhancing the customer experience, we encourage you to apply for this exciting opportunity as a Customer Service Manager.

Job Type:

Part-time Pay:

$18.00 – $20.00 per hour Expected hours: 20 – 30 per week

Benefits:

Employee discount Flexible schedule Paid time off Retirement plan

Shift:

Day shift Evening shift Ability to

Commute:

Mechanic Falls, ME 04256 (Required) Ability to

Relocate:

Mechanic Falls, ME 04256: Relocate before starting work (Required)

Work Location:

In person