Customer Service Director Position Available In Kennebec, Maine

Customer Service Director at Intermountain Health in

Augusta, Maine, United States Job Description Job Description:

The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business office. Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental, and vision coverage. But health is more than a well-working body: it encompasses body, mind, and spiritual well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling, and paid time off. We also offer financial wellness tools and retirement planning. This is an exempt remote / work from home position with potential periodic travel to Colorado and / or Utah. To show our commitment to you and assist with your transition into our organization, we may offer a sign-on and/or relocation bonus when applicable. As the Customer Service Director, you will: + Direct the operations of a remote call center environment / customer service team to ensure standardization and sharing of best practices. + Lead the management team in planning, program development, human resource management, budget planning, customer satisfaction, patient safety, communication and compliance with regulatory agencies. + Translate organization strategy into goals, action plans and metrics for the customer service department(s). + Create purpose and meaning for the customer service team and clearly communicate and link purpose and meaning to organizational goals. + Develop best practices to drive greater performance and productivity for the team. + Develop departmental strategies to meet RSC departmental goals and KPI’s. + Actively manage vendor relationships by monitoring costs and utilization of any vendor relationships assigned to the department. + Oversee service needs and volumes. + Direct management team in managing staff levels and productivity and provide communication to management team and department caregivers through huddles, staff meetings and other forms of communication to relay updates regarding department updates, organizational activities, financial performance, educational opportunities, interdepartmental activities and QI activities. + Direct human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation and policy and pro