Customer Service Supervisor Position Available In Greene, Missouri

Customer Service Supervisor Amprod

LLC – 1.5

Strafford, MO Job Details Full-time Estimated:

$52.7K – $64.1K a year 4 days ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service ERP systems Mid-level Microsoft Office 3 years Supervising experience Bachelor’s degree Organizational skills SyteLine Manufacturing Associate’s degree Communication skills Full Job Description Job purpose The Customer Service Supervisor is responsible for overseeing the day-to-day activities of the Customer Service department, ensuring that all customer interactions are handled efficiently, professionally, and with a commitment to excellence. This role ensures continuity of service during high demand periods, promotes interdepartmental coordination, and drives initiatives to improve responsiveness, accuracy, and overall customer satisfaction. The position plays a key role in supporting team development, enhancing process effectiveness, and providing data-driven insights into customer service performance. Essential Duties and Responsibilities Supervise daily operations of the Customer Service team. Provide direct support and backup during high-volume periods or staffing shortages. Monitor and manage workload distribution to ensure team effectiveness. Ensure timely and accurate responses to customer inquiries, orders, and complaints. Follow up on outstanding service issues, open quotes, and pending requests to ensure resolution and customer satisfaction. Identify reasons for lost quotes and recommend improvement strategies. Evaluate existing workflows and recommend enhancements to increase department productivity and responsiveness. Develop and maintain standard operating procedures (SOPs) to support consistency and accuracy across customer service functions. Assist in setting and reviewing team goals and performance metrics. Conduct regular coaching and feedback sessions to support team development. Lead or support employee training efforts to strengthen product knowledge and customer handling skills. Act as a liaison between Customer Service and internal teams such as Sales, Production, Engineering and Shipping. Communicate customer expectations and ensure alignment with internal processes and delivery timelines. Qualifications Associate or Bachelor’s degree preferred, or equivalent combination of education and experience. Minimum 3-5 years of customer service experience, with at least 1-2 years in a supervisory or lead role. Experience in a manufacturing or industrial environment preferred. Proficient in Microsoft Office Suite; ERP experience (e.g., Infor Syteline) is a plus. Excellent communication, interpersonal, and organizational skills. Other Skills and Abilities

MUST BE DEPENDABLE

– Our customers count on us to get the job done and it takes every one of us! Is a team player who jumps in and does what it takes to get the job done for customers. Utilizes professional written and verbal communication skills. Can use problem solving and troubleshooting skills to alleviate issues. Capable of using manufacturing software. Skilled and experienced in managing multiple tasks simultaneously. Experience using Microsoft Office Word, Excel, and Outlook. Capable of delivering quality work and practices continuous improvement. Is dependable, flexible, and willing to work in other departments when necessary. Travel Some travel may be required to other EnSight locations as needed. (10%) Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to stand and walk for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and must be able to talk and hear. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception. Direct reports This position has two direct reports. Additional Information This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While it is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different duties/tasks be performed. I have read, understand and can perform the essential functions of this job with or without reasonable accommodation.