CLIENT EXPERIENCE & SALES SUPPORT COORDINATOR Position Available In Platte, Missouri

CLIENT EXPERIENCE & SALES SUPPORT COORDINATOR

Towner Communications Kansas City, MO 64114 Looking for a Background Role? This Isn’t It. Want to Be the Reason Clients Feel Seen and Supported? Read On. Looking for a Client Experience Coordinator job in Kansas City ? Towner is hiring a relationship-first, detail-driven pro to support our sales team and ensure every client touchpoint is memorable. Earn $50K+ with benefits , career growth, and a front-row seat in a people-first, fast-paced environment. Submit Your Application A Little About Towner We’re not your average telecom company—no stale meetings or layers of approval here. Towner is a fast-moving, people-first team where ideas fly, follow-ups matter, and culture isn’t just a buzzword. We’re hiring a sharp, proactive Client Experience & Sales Support Coordinator to be the right hand to our sales team—and the friendly face our clients remember. If you love juggling calendars, keeping conversations moving, and making everyone around you feel like a priority—welcome home. The Client Experience & Sales Support Role

• Clients Feel Awesome, Sales are Amazing Submit Your resume This isn’t just a “support role.

” You’re the first impression, the friendly follow-up, and the internal ops whisperer. You’ll be the glue between our clients, sales team, and operations—making sure no detail gets dropped and every client feels the value of Team Towner.

Key Responsibilities:

Client Concierge

• Be the warm, go-to contact for new and current clients. Answer inquiries, coordinate calls, and follow up with style and substance. CRM Wizard
• Keep contact records fresh, log relationship notes, and make sure our team always has the context they need. Calendar Commander
• Schedule meetings, demos, and follow-ups for the sales team—so they can focus on closing, not chasing invites. Follow-Up Extraordinaire
• Check in with clients post-sale, send thank-you notes and gifts, and make sure every interaction feels intentional. Sales Team Supporter
• Prep templated materials, organize meetings, and keep the team aligned with reminders and Elevate chats. Culture Contributor
• Greet office guests, help with new hire onboarding, track supplies, and support small celebrations that keep our vibe alive. What It Takes to Thrive in This Role We’re not looking for someone who needs hand-holding. The right person moves fast, loves follow-through, and knows how to keep both people and details on track without breaking a sweat. Relationship-Driven & People-Smart
• You love making clients feel heard, and you know how to adjust your tone for any conversation—whether it’s a vendor call or an internal huddle. Organized & Obsessed with Details
• You notice the little things: missed calendar invites, CRM gaps, or follow-ups that need nudging. Nothing slips past you. Initiative-Taker
• If you see it, you solve it. You’re not waiting for permission to send that thank-you note or fix a process that’s clunky. Tech-Comfortable
• Outlook, Teams, Excel, and CRMs? You’ve got it covered. You don’t need IT to remind you how to update a shared calendar. Flexible & Fast on Your Feet
• Things change here (in a good way). If you can pivot with grace and juggle priorities like a pro, you’ll crush it. Positive Energy & Humor Required
• We’re big on warmth and wit.

If you can balance professionalism with a sense of fun, you’ll fit right in. What Success Looks Like In 6

Months:

You’re the go-to for client check-ins, meeting coordination, and CRM upkeep. The sales team is breathing easier because you’ve got follow-ups handled, and clients know they can count on you for thoughtful, timely support. In 1

Year:

You’ve become the heartbeat of our client relationships and internal rhythm. Sales runs smoother, clients feel the love, and you’ve got your hands in everything from onboarding gifts to process improvements. You’re not just supporting the team—you’re anticipating needs and elevating the experience at every touchpoint. Future growth could include roles in Account Management, Sales Operations, or Client Strategy. Join The Team What Could Trip You Up (Let’s Be Honest) Speed Is the Standard

• You’ll work with a fast-moving sales team and execs who don’t slow down. Precision and pace both matter. You’ll Juggle. A Lot.
• Priorities shift by the hour. If you can’t pivot without panicking or reprioritize without drama, this won’t be your vibe. This Role Requires Initiative
• We love team players, but we’re not here to babysit.

You’ll own your lane and be expected to drive, not coast. Join History In the Making Why Work With Towner? Well Because We’re awesome that’s why! Towner has been delivering best-in-class telecom and security solutions for 75+ years.

Salary :

$40,000

• $50,000 (Kansas City market rate, based on experience). 100% In-Office
• Located at our Kansas City HQ PTO & Paid Holidays
• Because work-life balance matters. Professional Growth Opportunities
• Future paths in Operations, Executive Support, Sales Operations or Client Strategy for those who are passionate. A Fast-Paced, Fun Team Culture
• No boring corporate vibes here.

We win big . Have Some FAQs About the Client Experience Coordinator Role? Is this a remote or in-person role? This is a full-time, in office position based in Kansas City. Teamwork and collaboration is paramount to our stellar service. But don’t worry, we’re a flexible culture and know that although we love spending time with you in person, sometimes you need a WFH day. What tools do I need to know for this job? You’ll use Microsoft Outlook, Teams, Excel, and our CRM (ConnectWise). If you’re comfortable navigating calendars, tracking client touchpoints, and keeping communication flowing—you’re in great shape. What does the interview process look like? Once we review your resume and note, we’ll reach out to schedule a casual intro chat. From there, expect 1-2 interviews with team members and leadership. No trick questions—just real talk about the role, your experience, and fit. Speaking of fit, Predictive Index is our jam, so we’ll send you an assessment as the final step. Ready to Be the Reason Our Clients Feel the Difference? We’re hiring now—send your resume and a quick note on why you’re the kind of person who gets sh

• t done and makes people feel seen.

Let’s Start Today!