Customer Success Manager Position Available In St. Louis, Missouri

Customer Success Manager Diebold Nixdorf – 3.5 St.

Louis, MO Job Details Full-time Estimated:

$39.3K – $47.1K a year 1 day ago Qualifications Microsoft PowerPoint Microsoft Excel Management Customer service Mid-level Microsoft Office Customer support Pivot tables 2 years Full Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Accountable for the delivery of end-to-end Services to Banking and Retail customers and for the delivery of high-quality services. Ensures Support and Delivery processes are in place to meet contractual commitments, while maximizing gross profit and gross margin. Acts as a key member of the Account team and must have a detailed knowledge of contractual commitments as well as the financial health of the account. Works with the Account Manager to ensure that commitments made to the customer are achievable and align to the financial goals set. Is empowered to make decisions which drives customer success and gross profit and works closely with other delivery units to remediate customer escalations. Works in partnership with Segment in identifying any opportunities to grow the company footprint within respective accounts. Responsible for Customer Delivery Management in small to medium-sized accounts. May support more senior Customer Delivery Managers with the management of large accounts. Develops customer relationships as a trusted advisor, providing business and product expertise and exceptional customer support. Informs customers of various DN services, features and optimizations. Solicits customer feedback and works internally with delivery teams to ensure understanding of customer needs and priorities. Identifies areas for improvement with internal teams to ensure customers receive committed service levels and avoid penalties. Proactively meets with customers to review DN’s actual versus anticipated service levels. Addresses issue’s and ensures go-forward compliance with agreed-upon standards and expectations. Develops ongoing business relationships with key customer technical and managerial stakeholders. Monitors financial performance and identifies opportunities to improve profitability for DN. Required Qualifications Diploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Customer Success Management. Exceptional customer service skills. Intermediate to advance in Microsoft suite: PowerPoint and Excel. Travel – Quarterly travel, client sites US and potential international travel once a year. Territory – Central Time Zone preferred. Preferred Qualifications Ability to create reports, pivot tables. Presents to leaders on a regular basis. Analytical, storyteller. #LI-DNI #LI-Remote