Supervisory Customer Service Rep Position Available In St. Louis, Missouri

Supervisory Customer Service Rep Department of Veterans Affairs Veterans Health Administrion Veterans Canteen Service Summary The Veterans Canteen Service (VCS) Central Office, loced the Jefferson Barracks VA Medical Center in St. Louis, MO., is seeking a Supervisory Customer Service Specialist. This position reports to the Chief Services Officer and is responsible for the day-to-day operions of the PriotStoreDirect (Special Order) call center, including assortment management, vendor and customer relionships, team leadership, and implementing approprie changes for an efficient operion. Overview Accepting applicions Open & closing des 06/24/2025 to 07/03/2025 Salary $64,993 – $64,993 per year Pay scale & grade VC 12 Locion 1 vacancy in the following locion: Saint Louis, MO Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Financial disclosure Bargaining unit stus Announcement number

CBAD-12754320-25-MDK

Control number 839353100 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Recent gradues Individuals who have gradued from an accredited educional institute or certifice program within the last 2 years or 6 years for Veterans. Duties Primary Duties include, but are not limited to:

Team Leadership & Development :

Supervise, train, and motive Customer Service Representives (CSRs). Conduct needs assessments, performance reviews, capacity planning, and contribute to stregic planning.

Work Assignment & Performance Management :

Set priorities, assign tasks, offer guidance, review work, evalue performance, provide monthly updes, and offer counseling as needed.

Call Center Operions Oversight :

Monitor operions, resolve system issues, conduct audits, implement improvement initiives, and genere reports to enhance service quality.

Compliance & Labor Relions :

Ensure adherence to collective bargaining agreements and federal, VA, and EEO regulions. Address behavioral issues promptly and keep leadership informed.

Stakeholder Engagement :

Act as liaison between VCS Chiefs, vendors, and customers. Collabore with Brand and Communicions to promote the program nionally. Requirements Conditions of Employment Selective Service Registrion is required for males born after 12/31/1959. You required to serve a probionary period of 1 year. Subject to background/security investigion. Qualificions

QUALIFICATION REQUIREMENTS

Leadership Experience :

Proven supervisory experience, ideally within customer service environments.

Communicion Skills :

Strong verbal and written communicion skills for interacting with senior officials, vendors, and customers. Attention to

Detail & Organizion :

Highly detail-oriented with excellent organizional skills in fast-paced, deadline-driven settings.

Time Management & Adaptability :

Skilled multitasking and meeting deadlines amid shifting priorities.

Technical Proficiency :

Proficient in using PCs and various computer applicions and programs. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, résumé, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment.

NOTE:

A formal pay-setting process used to determine your salary. The salary may be any point in the range listed for this vacancy. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Most recent SF-50 Performance Appraisal Separion Notice (RIF)

Veterans’ Preference:

Since the Veteran Canteen Service falls under Title 38 U.S.C. 7802, traditional Veterans’ Preference rules do not apply. Qualified veterans will, however, be given full considerion for this position. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 7/3/2025 to receive considerion. To begin, click Apply Online to cree a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. To verify your applicion is complete, log into your

USA JOBS

account, select the Applicion Stus link and then select the more informion link for this position. The Applicion page will display the stus of your applicion, the documention received and processed, and any correspondence the agency has sent reled to this applicion. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete applicion , log into your

USA JOBS

account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your

USA JOBS

account, or your applicion incomplete. Agency contact informion Michelle Kolpacki Phone Address VCS Central Office 1 Jefferson Barracks Drive Bldg. 25 St. Louis, MO 63125 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the . Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Most recent SF-50 Performance Appraisal Separion Notice (RIF)

Veterans’ Preference:

Since the Veteran Canteen Service falls under Title 38 U.S.C. 7802, traditional Veterans’ Preference rules do not apply. Qualified veterans will, however, be given full considerion for this position. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 7/3/2025 to receive considerion. To begin, click Apply Online to cree a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. To verify your applicion is complete, log into your

USA JOBS

account, select the Applicion Stus link and then select the more informion link for this position. The Applicion page will display the stus of your applicion, the documention received and processed, and any correspondence the agency has sent reled to this applicion. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete applicion , log into your

USA JOBS

account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your

USA JOBS

account, or your applicion incomplete. Agency contact informion Michelle Kolpacki Phone Address VCS Central Office 1 Jefferson Barracks Drive Bldg. 25 St. Louis, MO 63125 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the . Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 06/24/2025 to 07/03/2025 Salary $64,993 – $64,993 per year Pay scale & grade VC 12 Locion 1 vacancy in the following locion: Saint Louis, MO Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Financial disclosure Bargaining unit stus Announcement number

CBAD-12754320-25-MDK

Control number 839353100 ., .