Supervisory Customer Service Specialist Position Available In St. Louis, Missouri

Supervisory Customer Service Specialist Veterans Canteen Service – 3.2 St. Louis, MO Job Details Full-time $64,993 a year 22 hours ago Benefits Commuter assistance Paid holidays Health insurance Dental insurance Vision insurance Opportunities for advancement Life insurance Childcare Qualifications Customer service Writing skills Mid-level Supervising experience Computer skills Full Job Description Salary $64,993 This position closes on 7/3/25 This is not a remote position. Looking for a better work-life balance? Join an amazing organization that puts Veteran’s first for an amazing career !

OVERVIEW

Since 1946 Veterans Canteen Service (VCS) has delivered the VCS benefits to millions of Veterans enrolled in the Department of Veteran Affairs (VA) Healthcare system, the largest Healthcare system in the United States. VCS is a program office in the Veterans Health Administration (VHA) that is Veteran facing, providing America’s Veterans enrolled in VA’s Health Care System, their families, caregivers and VA employees, reasonably priced merchandise, and services essential to their comfort and well-being. The Veterans Canteen Service (VCS), Central Office, located at the Jefferson Barracks VA Medical Center in St. Louis, MO is seeking a Supervisory Customer Service Specialist. This position reports to the Chief Services Officer. As a Supervisory Customer Service Specialist, you will be responsible for the day-to-day operations of the PatriotStoreDirect (Special Order) call center including assortment management, vendor and customer relationships, team leadership, and implementing appropriate changes for an efficient operation.

DUTIES:

Primary Duties include: Supervise, train, and motivate the Customer Services Representatives (CSRs). Conduct needs assessments, administer performance reviews, capacity planning, establish standards, and contribute to organizational strategic plans. Establish priorities, assign work, provide guidance, review completed tasks, evaluate employee performance, update each CSR monthly on statistics, and provide counseling as needed. Monitor call center operations, resolve system issues, conduct audits, manage improvement initiatives, and generate reports to evaluate and enhance customer service programs. Ensure compliance with collective bargaining requirements and foster a positive labor relations partnership with local unions. Comply with all aspects of Federal, VA, and EEO regulations and guidelines, taking immediate and decisive action to deter and/or correct unacceptable behavior and keeping the Chief Services Officer and Deputy Chief aware of any issues. Serve as the liaison between VCS Chiefs, Vendors, and Customers. Partner with Brand and Communications to promote the program nationally. VCS offers competitive benefits, including: Opportunities for career advancement. Childcare Subsidy Program. No nights. Major Medical, Dental, Vision Insurance & Life Insurance. Vacation & Sick Leave to include 11 (paid) Federal Holidays. Federal Retirement, Pension. Public Transportation Benefits (Bus Pass).

Visit us at https:

//www.vacanteen.va.gov/ for more information about the Veterans Canteen Service.

QUALIFICATION REQUIREMENTS

Supervisory experience, preferably in a Customer Service-related field. Ability to effectively communicate verbally and in writing with high-level officials, vendors, and VCS customers. Detail-oriented with exceptional organizational skills to successfully function in a fast-paced and deadline-sensitive work environment. Able to multi-task and meet deadlines with changing/conflicting priority levels. Proficient PC skills and ability to work with computer applications and programs. Participation in the seasonal influenza vaccination program is required for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.