Lead Position Available In Forrest, Mississippi

The Store Lead in a cannabis dispensary is a key leadership role responsible for overseeing the day-to-day operations of the retail space. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations. This role reports to the General Manager as is subject to change.

Key Responsibilities:

Customer Service:

Ensure a positive and welcoming atmosphere for customers. Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues.

Sales and Upselling:

Supervise and support budtenders in delivering effective sales strategies. Encourage upselling and cross-selling techniques to maximize sales and enhance the customer experience. ‘

Team Management:

Assist in recruiting, training, and supervising a team of budtenders. Assist in developing and implementing staff schedules to ensure adequate coverage during peak hours as needed. Conduct regular performance reviews and provide constructive feedback.

Product Knowledge:

Stay informed about cannabis strains, products, and industry trends. Train and educate staff on new products, usage methods, and customer preferences.

Inventory Oversight:

Work closely with the Inventory Lead to monitor inventory levels and ensure accurate stocking. Assist in implementing inventory control procedures to prevent discrepancies and product shortages.

Compliance:

Ensure adherence to local and state regulations governing the sale of cannabis. Oversee age verification procedures and maintain compliance with all legal requirements.

Operational Efficiency:

Streamline operational processes to enhance efficiency and customer satisfaction. Address and resolve any operational issues promptly.

Store Presentation:

Maintain a clean, organized, and visually appealing store environment. Oversee merchandising efforts to highlight featured products and promotions.

Security:

Work with the GM to implement and maintain security protocols to prevent theft and ensure a safe environment for customers and staff. Investigate and address any security concerns or incidents.

Reporting and Analysis:

Generate and analyze sales reports, customer feedback, and other relevant data as requested. Provide insights to dispensary management for continuous improvement. High school diploma or equivalent; additional education or certifications in cannabis-related fields is a plus. Strong customer service, leadership, and communication skills. Previous experience in a retail leadership role, preferably in the cannabis industry. Knowledge of cannabis products, strains, and industry regulations.

Physical Requirements:

This position may involve standing for extended periods and other physical tasks related to overseeing a retail space.

Note:

This job description is a general outline of responsibilities and qualifications and is subject to change based on the needs of the dispensary and applicable regulations