Customer Care Coordinator – Beau Rivage Position Available In Harrison, Mississippi

Customer Care Coordinator – Beau Rivage
Location Biloxi, Mississippi, United States Of America
Thees alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Full-Time Customer Care Coordinator, you will set the stage for the guest experience with your weing voice and service. By understanding their unique stories and needs, you will own the guest experience to create WOW memories they will carry with them far and beyond their stay with us.

THE STARTING RATE

$16.00 an hour

WORK ENVIRONMENT

Currently, this is a work-from-home position that requires you to live in the state of Mississippi, within 50 miles of the property.
You must have a distraction-free workspace and a reliable internet connection with a minimum of 300 Mbps bandwidth.
Occasional in-person meetings may be required at the office or other locations

THE DAY-TO-DAY

Manage inbound/outbound calls to assist guests with booking reservations for hotel, restaurant, entertainment, and special events
Greet callers, establish rapport, and project a professional tone and guest service standards
Identify customer needs, answer questions, and problem-solve; upsell opportunities when appropriate, always attempt cross-sell in cases when a specific request cannot be met

THE IDEAL CANDIDATE

Meets the age requirement of 21 years old
Must be able to obtain a Mississippi Gaming license
Takes pride in delivering high-quality work
Excels under pressure and meets challenges head-on
Describes themselves as detail-oriented and highlyanized
Exhibits 1+ years of similar experience in a call center or customer service position
Demonstrates proficiency in performing fundamental tasks on aputer
Understands situations from a customer’s perspective and maintains a positive attitude toward people

THE PERKS & BENEFITS

Wellness incentive programs to help you stay healthy physically and mentally
Access topany hotel, food and beverage, retail, and entertainment discounts as well as discounts withpany partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Health & Compensation Protection benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in themunity

VIEW JOB DESCRIPTION

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