Customer Service Coordinator Lead Position Available In Hinds, Mississippi
Tallo's Job Summary: The Customer Service Coordinator Lead in Jackson, MS, promotes customer satisfaction, handles billing, appointments, and reconciles payments. Requires 2 years of clinic customer service experience, high school diploma, clear communication skills, and proficiency in MS Office. Experience with EMR and Clinical Trial Management System is preferred. No licensure required. Full-time position with overtime as needed.
Job Description
Customer Service Coordinator Lead
Job ID:
32041
Job Category:
Administrative Non Clinical Support
Work Type:
Full Time
Work Schedule:
Days
Department:
BMG Central MS
Facility:
BMG Central MS
Location:
Jackson, MS
Overview
Job Summary
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs lead duties as assigned.
Responsibilities
Completes daily front office operations through excellentanizational and time management skills.
Greets and assists patient/visitors in the check in/out process in a professional andpassionate manner.
Knowledgeable of all policies and procedures and ads to all applicable policies and procedures.
Demonstratespliance with all revenue cycle responsibilities.
Specifications
Experience
Minimum Required
2 years directly related customer service experience in a clinic or family practice setting.
Preferred/Desired
Education
Minimum Required
High School Diploma. Skill inmunicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Associate’s Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Computer skills to include MS Work, Excellentanizational skills. Detail oriented.
Preferred/Desired
Experience with EMR and Clinical Trial Management System.
Licensure
None
Minimum Required
Preferred/Desired
