Supervisor Position Available In Hinds, Mississippi

Supervisor YoungWilliams PC

• 2.8 Jackson, MS Job Details Full-time From $19 an hour 14 hours ago Qualifications Customer service Call center Mid-level Computer skills Associate’s degree Full Job Description Short Term Employment Opportunity June
• September 2025
• $19.00/hour starting pay
• Eligible for Bonuses based on hours worked
• Full time, Monday
• Friday, 8:00 am
• 5:00 pm
• Summary of Position The Supervisor provides leadership and direction to a team of Application Specialists by providing daily supervision, training, and work direction.

The Supervisor ensures Contract performance and customer satisfaction goals are met and inquiries and referrals are resolved timely and accurately. Essential Job Requirements Provides supervision and direction to team of Application Specialists and motivates, evaluates, and rewards individual and team performance Collaborates with management to implement policies and procedures for daily operations Ensures daily, weekly, and monthly productivity and quality metrics are achieved Proactively identifies issues and works with management to implement solutions Maximizes operational performance and efficiencies within the project to ensure quality customer service and timely call management Provides performance coaching to associates detailing areas of success and opportunities for improvement Regular and timely attendance Other duties as assigned Required Education Associate Degree or equivalent work experience in a related field is preferred Required Experience Previous work experience using multiple computer screens, programs, and interfaces while on the telephone At least one year of customer service or call center experience preferred