Coordinator-Customer Service II Position Available In Lowndes, Mississippi

Coordinator-Customer Service II

Job ID:

31853

Job Category:

Administrative Non Clinical Support

Work Type:

PRN

Work Schedule:

Days

Department:

Oncology and Infusion

Facility:

BMH Golden Triangle Hospital

Location:

Columbus, MS
Overview
Job Summary
The Coordinator-Customer Service serves as the first point of contact for patients and visitors, This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficientclinic experience for patients and staff, Coordinates and directs the office activities of the physician practice, May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances, Will make appointments and appointment reminder phone calls, May handle pre-certifications and maintains a professional working relationship with insurancepanies, Displays good public relation andmunication skills.
Job Responsibilities
Verifies insurance,municates regularly with carriers and other regulatory agencies for reimbursement purposes,
Performs daily and monthly close out procedures for internal controls and cash balancing,
Maintains working knowledge of insurance co-pays and deductible, and workman’spensation protocols to ensure accurate andpliant billing information,
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbalmunication,
Possessesprehensive knowledge of corporate policies and procedures as they relate to clinicoperations,
Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow,
Perform accurate charge entry,
Complies with allanizational policies regarding ethical business practices,
As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams,
Schedules appointments, gathers demographic and insurance information and enters into the practice management system,
Maintains ananized and efficient work environment by keeping files and records neat and rderly to promote a smooth work-flow and to ensure confidentiality,
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate,
Completes assigned goals.
Experience
Description Minimum Required Preferred/Desired
One (1) year of experience in a physician practice or clinic, Education
Description Minimum Required Preferred/Desired
Collegiate or medical tradepletion, Associates Degree
Training
Description Minimum Required Preferred/Desired
Current knowledge of medical terminology, Knowledge in insurance verification and charge entry as provided through experience in a physician practice, Special Skills
Description Minimum Required Preferred/Desired
Excellent customer relations skills, Basic knowledge of Windows applications, Current knowledge of medical terminology,
Licensure
Description Minimum Required Preferred/Desired