Customer Success Manager I, II, III Position Available In Madison, Mississippi
Tallo's Job Summary: The Customer Success Manager at C Spire in Ridgeland, MS, earns an estimated $48.9K - $65K a year. Responsibilities include managing customer relationships, resolving technical issues, and providing exceptional service. Requirements vary from 1 year of experience for Level I to 4 years for Level III, with preferred qualifications including a Bachelor's Degree in relevant fields.
Job Description
Customer Success Manager
I, II, III C
Spire – 3.4
Ridgeland, MS Job Details Full-time Estimated:
$48.9K – $65K a year 2 days ago Qualifications Computer science Computer Science Sales Customer service Salesforce IT service management Mid-level Technical support Bachelor’s degree Virtualization IT Business Administration 1 year Account management Leadership Communication skills
Full Job Description Overview:
The Customer Success Manager is responsible for proactively owning the technical relationship between the customer and C Spire Business. This role serves as a technical liaison, customer champion, and relationship manager for a defined group of post-implementation customer accounts. “Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have: A relentless obsession to be the best in our industry A winner mentality determined to outsmart and outdo competitors A single-minded commitment to unbeatable customer experiences An unapologetic passion for innovation and technology An uncompromising drive toward continuous improvement A steadfast devotion to doing the right thing the right way A deep-seated dedication to accountability and ownership
Responsibilities:
The Customer Success Manager has a single mission: Partner, Serve, and Lead. Proactively own and manage multiple high-visibility and high-touch customer relationships. Understand short and long-term customer goals and objectives as they relate to Information Technology (IT) and Business Alignment. Drive issue resolution using standard process/procedures in coordination with supporting resources. Provide a single point of contact for customer account concerns. Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately. Develop highly effective relationships across all departments. Assist in establishing and documenting each customer’s processes, procedures, customizations, and configurations. Provide mentoring and assistance to other team members. Assist in proactively managing, measuring, and tracking customer tickets (incidents) to ensure their timely resolution. Provide timely issue/incident status updates, root-cause analysis, and strategies to address. Recognize and resolve systemic issues (problems) to prevent them from repeating. Provide recommendations for product enhancements and implementation of new technologies. Escalate issues as appropriate. Apply fundamental troubleshooting skills to issues before escalating to the appropriate group. Recognize revenue opportunities and facilitate them inside current accounts. Document, track, and support compliance with Service Level Agreements. Ensure ticket data is accurate and regularly updated (e.g., statuses, owners, billing). Ensure customer service level agreements. Regularly meet with the Service Owners, Systems Administration Team, and others to identify immediate and long-term customer needs.
Qualifications:
Customer Success Manager
I REQUIRED
At least one year experience in progressively responsible roles relating to technical account management required. Strong leadership, communication, and customer service skills required. Proven success working with customers and providing a differentiated level of service.
PREFERRED
Bachelor’s Degree in Computer Science, Business Administration, MIS, or related field is preferred. Knowledge of enterprise support tools and ticketing/documentation systems preferred. Customer Success Manager
II REQUIRED
At least 2 years experience in progressively responsible roles relating to technical account management required. Proven experience supporting business customers and partnering with sales leaders and internal technical support required. Proven success working with customers and providing a differentiated level of service. Proven experience with Salesforce or a similar CRM to support business customers. Strong leadership, communication, and customer service skills required.
PREFERRED
Bachelor’s Degree in Computer Science, Business Administration, MIS, or related field is preferred. Knowledge of enterprise support tools and ticketing/documentation systems preferred. Customer Success Manager
III REQUIRED
Minimum of 4 years experience in progressively responsible roles relating to technical account management required. Proven experience supporting business customers and partnering with sales leaders and internal technical support required. Proven experience with Salesforce or a similar CRM to support business customers. Exceptionally skilled at working with business customers on renewals and up-selling new services. Strong leadership, communication, and customer service skills required. Knowledge of enterprise support tools and ticketing/documentation systems required.
PREFERRED
Bachelor’s Degree in Computer Science, Business Administration, MIS, or related field is strongly preferred. High-level process knowledge and technical skills relating to virtualization, networking, and IT Service management strongly preferred. Please note that this role’s duties, responsibilities, and activities may change at any time.
