Service Center Manager MAN-25-00252 Position Available In Rankin, Mississippi

This is a job description for a Service Center Manager in Richland, MS.

• Service Center Manager
• Sudden Service INC.
• Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc.

Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Job Summary:

The Service Center Manager oversees the daily operations of the Service Center and reports directly to the General Operations Manager of Sudden Service Inc. This role includes managing employees, ensuring quality customer service, optimizing ser vice processes, and overseeing the maintenance and repair of customer equipment. The ideal candidate will have strong leadership skills, a technical background in power generation, and a commitment to operational excellence and customer satisfaction.

The Manager is required to have a thorough knowledge of company policies and practices affecting customer service work. He or she may be required to accompany a Taylor salesperson assigned to his/her territory to visit customers to enhance the sale of Taylor products and often serves as a consultant on customer problems and may perform field service work him/herself, especially in making estimates on major repair jobs. The Service Center Manager needs to have knowledge of the Taylor product line and the parts, assemblies, components, accessories, and attachments and is familiar with the applications in the field.

Duties/Responsibilities

• Plan, coordinate, and supervise all service center activitie s, including but not limited to scheduling, work order management, and logistics
• Ensure time and efficient repair and maintenance of generators and any other customer equipment as needed
• Maintain compliance with company standards, safety regulations, and industry best practices
• Act as the main point of contact for customers when needed
• Ensure high levels of customer satisfaction through service excellence and responsiveness
• Hire, train, and manage a team of service personnel, including technicians, customer service representatives, and support staff
• Promote a culture of accountability, teamwork, and continuous improvement
• Maintains facilities and equipment for receiving, storing, and issuing parts
• Oversee inventory control of parts and equipment
• Ensure proper maintenance and calibration of tools and service vehicles.“`{=html}“
• Prepares and submits period report s on parts, time, travel, malfunctions, etc. for billing or payroll purposes and for updating inventory and service history files
• Monitor and analyze service metrics like response time resolution rate, and customer satisfaction, taking initiative to drive improvement.“`{=html}“
• Develop and manage the service center budget
• Monitor costs, pricing, labor efficiency, and service revenue to achieve profitability targets
• Generate reports on operational performance, costs, and customer metrics
• Other duties as assigned.

Required Skills/Abilities

• Strong understanding of generator equipment, including troubleshooting and maintenance
• Excellent leadership, communication, and customer service skills.“`{=html}“
• Strong mechanical, technological, analytical, problem-solving skills.“`{=html}“
• Ability to work under pressure and multitask
• Thorough knowledge of T aylor products preferred.

E ucation/ Experience

• Experience in a service or operations management role, preferably in the generator, power systems, or industrial equipment sector
• Bachelor’s degree preferred
• Proven experience in managing teams and service workflows.

Benefits

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance
• SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran
• Position Requirements Full-Time/Part-Time Full-Time Position Service Center Manager Division Sudden Service, Inc Close Date Number of Openings 1 Exempt/Non-Exempt Exempt Hiring Manager(s) Shawn Luke Req Number

MAN-25-00252

Open Date 6/19/2025 Location SSI-Richland-MS Direct About the Organization Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.This position is currently accepting applications.