Customer Service Supervisor – Brunswick County Utility Billing Position Available In Brunswick, North Carolina

Customer Service Supervisor – Brunswick County Utility Billing 3.0 3.0 out of 5 stars 30 Government Center Dr SE, Bolivia, NC 28422 How to Apply In order to be considered for this position, an application must be submitted online via Brunswick County’s Career Opportunities website located at https://www.governmentjobs.com/careers/brunswicknc. About this Opportunity Under the direct supervision of the Deputy Utility Billing Manager, the Customer Service Supervisor leads and supports our customer service team. This role will oversee daily operations and provide coaching and mentorship to customer service representatives and ensure that customer interactions meet high standards of service and satisfaction. This role will be critical in resolving escalated issues, improving team performance, and contributing to a culture of excellence. They must exercise some independent judgment in completing assigned tasks and must exercise considerable tact, courtesy, and firmness in frequent contact with customers and the general public. This position reports to the Deputy Utility Billing Manager. Education and Experience A bachelor’s degree in accounting or related field and one to two years of experience, preferably in billing and collections-related work; or any equivalent combination of education, training, and experience which provides the required combination of skills, knowledge, and abilities. Considerable knowledge of billing/collections software is required. Physical Requirements Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc. Must be able to exert up to 10 – 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Us Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laid-back atmosphere, close-knit community, and plenty of coastal charm. Additional Information Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law. Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid Driver’s License and candidate must be current on Brunswick County taxes. A background check and drug screening will be conducted with a contingent offer of any position.

Job Type:

Full-time Pay:

$26.45 – $35.70 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person