Upholstery Customer Care Liaison Position Available In Burke, North Carolina

Upholstery Customer Care Liaison Lexington Home Brands 100 1st Street NW, Hildebran, NC 28637 Lexington Home Brands, a global manufacturer and marketer of home furnishings, and a recognized leader in innovative design, lifestyle merchandising, and aspirational marketing has an immediate job opening for a full-time Customer Care Liaison at its Hildebran Upholstery Plant, who will Facilitate a working relationship with Lexington Home Brands’ custom upholstery plant and corporate Customer Care, championing the needs of the end customer.

JOB REQUIREMENTS

Coordinate with company personnel including sales, customer care and all account managers to provide timely and accurate answers for the customers. Handle and resolve all open orders related to meeting customer expectations. Work closely with members of the management team in both plant and corporate locations to ensure efficiency, improvements and output. Serve as the plant representative to explore product questions, dimensions, quality matters and other questions from corporate customer care associates. Maintain service logs and action plans to document production inquiries and provide timely updates. Facilitate cooperation and negotiation among plant supervisors and customer care teams. Participate in team meetings to provide plant operations information, policy/procedure changes and updates, or any day-to-day reminders. Handle service escalations with a sense of urgency and adhere to Service Level Agreements (SLA’s) with internal customers. Serve as a departmental delegate in cross-functional projects. Perform other duties and projects as assigned.

QUALIFICATIONS

Experience:

High School Diploma or equivalent work experience in manufacturing, supply chain logistics or retail customer service operations. Furniture industry experience a plus. 2-3 years customer service or operations experience. Experience with ERP systems. Intermediate skills in SharePoint, Excel, Microsoft Office and Outlook. Professional demeanor with solid communication skills, both verbally and written.

Required Skills :

Ability to resolve escalated issues arising from operations and requiring coordination from other business units. Ability to use abstract reasoning, possess problem solving ability, stability, a high level of conscientiousness, and the ability to be accommodating and service oriented. Ability to exercise independent judgment, be proactive, and follow-through. Exceptional negotiation and interpersonal skills. Display an energetic approach to problem-solving and exercising initiative in daily activities. Accountable for customer satisfaction through internal communications. Strong organizational skills with the ability to multi-task and prioritize. Display positive attitude and strong work ethic, while working in a fast-paced factory setting. Sense of urgency. Ability to travel throughout the plant, communicating with supervisors and managing production paperwork. Solves problems in a timely and optimistic fashion and is a good decision-maker.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Shift:

Morning shift Ability to

Commute:

Hildebran, NC 28637 (Preferred)

Work Location:

In person