Customer Service/Order Coordinator Position Available In Cabarrus, North Carolina

Customer Service/Order Coordinator Thermal Control Products, Inc. – 3.8

Concord, NC Job Details Full-time Estimated:

$35.4K – $41.3K a year 11 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Microsoft PowerPoint Microsoft Word TCP Microsoft Excel Microsoft Outlook Management Customer retention Sales Customer service English Microsoft Office QuickBooks Organizational skills Customer support Communication skills Entry level Full Job Description Thermal Control Products (TCP), specializes in the custom design and execution of a wide variety of thermal and protective components and heat shield products. We work with clients across several different industries, from motorsports to the military, aerospace to aviation, engineering to, well… just about everything else! Our insulation and heat shield products are used domestically and internationally. And, our business focus has and always is about providing exceptional solutions and services. Seeking an “A” type personality for an introduction into the fast paced market of Professional Racing. In this position you will act as a liaison between customers and the company’s internal teams to ensure customer satisfaction and coordinate initial order processing and subsequent delivery. This position will work Monday through Friday from 8:00AM – 5:00PM

JOB RESPONSIBILITY SUMMARY

Communicates with customers and sales force to receive orders and provide internal and external updates as well as any other information necessary to ensure customer satisfaction. Enters new orders in the system and creates estimates and invoices according to customer’s requirements while coordinating pricing and other relevant details with salesforce. Provides production department with work orders with complete and detailed work instructions, as well as any other pertinent information. Managing and ensuring prompt shipping or delivery to customers. Answering phones and greeting customers & various visitors. Creating bulletins, memos, and other documents as required by management. Maintaining and organizing office supplies inventory. Any other functions required by management. Required Knowledge, Skills, & Abilities Technically skilled in Outlook, Word, Excel, and PowerPoint. Must be attentive to detail and ensure accuracy in work assignments. Must be able to convey product information and availability to customers. Attentive listening skills, sharp memory, detail-oriented, strong organizational skills, and proactive execution. Excellent oral and written communication and interpersonal skills. Ability to work well under pressure in a fast-paced environment. Must be tenacious and assertive with a questioning mind We are proud to offer: Benefits package that includes: Medical, Dental, Vision, EAP 401(k) with employer matching Paid time off

Paid Holidays Tuition Reimbursement Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person