BRAD Service Coordinator Position Available In Cumberland, North Carolina
Tallo's Job Summary: Reed-Lallier Chevrolet in Fayetteville, NC is seeking a BRAD Service Coordinator. This full-time position offers a starting salary of $20,800 a year with benefits such as health insurance, 401(k) matching, and paid time off. The role involves answering calls, scheduling service visits, data entry, and providing excellent customer service. Ideal candidates should have computer literacy, communication skills, and be available between 7 am to 6 pm Monday-Friday with rotating weekends. Join a stable company with a winning culture and competitive advantages. Apply now for this entry-level opportunity!
Job Description
BRAD Service Coordinator Reed-Lallier Chevrolet Fayetteville, NC Job Details Full-time From $20,800 a year 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer service Call center Computer literacy English Microsoft Office Driver’s License Data entry Organizational skills Computer skills Phone etiquette Communication skills Entry level Full Job Description BRAD Service Coordinator
HOURLY RATE
STARTING AT $11.00 EXPERIENCE
IS PREFERRED AVAILABILITY MUST BE BETWEEN THE HOURS OF 7 AM TO 6 PM ON MONDAY-FRIDAY WITH ROTATING WEEKENDS, 8 AM TO 4 PM ON SATURDAYS.
Reed-Lallier Chevrolet is looking for an enthusiastic and friendly BRAD Service Coordinator to join our team. This is an excellent opportunity for a hard-working individual to work for a company that is forward-thinking and innovative.
POSITION DUTIES
- Answers all incoming phone calls according to management approved incoming call word tracks (scripts) to schedule service visits
- Collects customer’s name, multiple phone numbers, addresses, and email addresses from all incoming service calls
- Logs all customer contacts and comments into DMS/CRM Software and BDC Central
- Contacts customers using management approved outbound phone contact word tracks (scripts) and customer contact lists in CRM software to schedule service appointments
- Confirms scheduled appointments by text/e-mail/phone and leave notes in the CRM software and/or BDC Central
- Contacts “NO SHOW” customer and reschedule their service appointments for a more convenient day and time
- Purifies and updates customer information and contact data in CRM application
- Generates personalized emails confirming web-based service appointments.
- Contacts customers based on ONSTAR notification leads
- Responds to customer web-based requests using email, telephone, and text messaging.
- Contacts internet customers via email and phone to schedule a service appointment
- Checks service voicemail daily (when the light is on)
- Checks the special ordered parts list daily and schedule accordingly
- Responds to chat and schedule accordingly
- Answers incoming dealership calls and transfer to necessary department
- Daily housekeeping that is assigned
- Cross trains within BRAD Department to assist with dealership needs
- Calls customers from GM and dealer manifest lists provided in Global Connect and management staff
- Other duties as assigned
REQUIREMENTS
. Alternating Saturday shifts
- Call center experience preferred but not required
- Computer literate
- Strong organizational skills
- Ability to multi-task
- Detail-orientated
- Ability to follow process & procedures
- Great communication skills
COMPETITIVE ADVANTAGE
- Hiring Now!!!
- Stable employment with a growing company
- Winning culture and excellent work environment Comprehensive benefits including medical insurance, 401(k), paid time off, employee discounts, and more!
!!!
Job Type:
Full-time Pay:
From $20,800.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Schedule:
Monday to Friday Weekends as needed
Work Location:
In person
