Customer Service Manager Position Available In Durham, North Carolina

Customer Service Manager Freudenberg Residential Filtration Technologies Inc. – 3.5 Durham, NC Job Details $60,000 – $70,000 a year 1 day ago Benefits Paid holidays Paid time off 401(k) matching Qualifications EDI Customer service 5 years Bachelor’s degree Business Administration Senior level Business Leadership Full Job Description Working at

Freudenberg:

“We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Protecting people and the environment, and optimizing industrial processes – that is what drives us at Freudenberg Filtration Technologies. We serve our automotive, consumer goods and industrial customers with technically leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, strong corporate values guide us in our aspiration for innovation, efficiency and highest customer focus. With a dedicated team of around 3,500 colleagues, we generate an annual turnover of about 670 million euros. You support our team as

Customer Service Manager Responsibilities Leadership & Strategy:

Develop and implement customer service strategies that align with company goals and enhance customer satisfaction.

Retail Partner Management:

Oversee customer service operations for retailer partners, ensuring timely and accurate order processing and issue resolution.

Direct-to-Consumer Sales:

Manage customer service for our website business, providing exceptional support to direct consumers.

Order Entry & Invoicing:

Ensure accurate and efficient order entry and invoicing processes.

Team Management:

Lead, mentor, and develop a team of 5-7 customer service representatives.

EDI Management:

Utilize EDI systems to streamline order processing and communication with retail partners.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) to drive continuous improvement in customer service operations.

Cross-Functional Collaboration:

Work closely with sales, marketing, supply chain and operations teams to ensure a cohesive approach to customer service. Identify and address gaps in internal processes that impact the customer experience. Qualifications Bachelor’s degree in business administration, Management, or a related field. Minimum of 5 years of experience in customer service, with at least 3 years in a leadership role. Proven experience in managing customer service for a consumer product. Knowledge ‘big box’

Operations:

Familiarity with how major retail operations (e.g., Home Depot, Lowes, Walmart) work with suppliers and logistics, especially related to shipping and pickup issues. Some of your Benefits 401K Match Save for retirement with the company’s help. Paid Holidays With paid-time off, local holidays are all the way more relaxing. Personal Development We offer a variety of trainings to ensure you can develop in your career. Performance Related Bonus When you have an impact, you can reap the rewards. Diversity & Inclusion We focus on providing an inclusive environment and recognize our diversity contributes to our success. Disclaimer The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Additional Information Darby Mroz