Customer Success Manager Position Available In Durham, North Carolina

Customer Success Manager GrowPath Durham, NC Job Details Full-time Estimated:

$61.4K – $79.9K a year 1 day ago Qualifications Mid-level Legal administrative experience Law office Customer support SaaS Account management Paralegal experience 2 years Full Job Description At GrowPath, we don’t just build cutting-edge legal case management software—we build a team culture rooted in collaboration, innovation, and purpose. Our platform empowers law firms to streamline workflows, improve internal collaboration, and deliver exceptional client service. Behind the scenes, we foster a supportive, growth-oriented environment where every team member’s voice matters and contributions are recognized. As we continue to grow rapidly, we’re looking for a passionate and proactive Customer Success Manager to join our mission-driven team and help our clients succeed and grow alongside us.

Role Overview:

As a Customer Success Manager (CSM), you will serve as the trusted advisor for our law firm clients, ensuring they derive maximum value from our platform. You’ll guide new customers through onboarding, foster long-term relationships, and act as a liaison between clients and internal teams.

Key Responsibilities:

Own and manage client relationships post-sale to ensure high adoption and satisfaction Oversee billing and invoicing for assigned accounts, ensuring accuracy and timely delivery Assist with onboarding new customers by building strong relationships and managing customer requests Monitor customer health metrics, proactively addressing risks and opportunities Conduct regular check-ins and training refreshers to drive product adoption Collaborate with Support, Product and Sales teams to advocate for customer needs Identify upsell opportunities and assist in renewals

Qualifications:

2+ Years of Experience in Customer Success, Account Management, or a similar client-facing SaaS role Proven ability to help customers optimize software usage through workflow analysis, process improvements and feature adoption. Strong problem-solving skills with a proactive, solution-oriented mindset Excellent communication, presentation, and relationship-building skills Comfortable managing multiple accounts and pities in a fast-paced environment

Nice To Have:

Familiarity with legal case management software Background in legal services (paralegal, legal assistant, or law firm experience) Experience in SaaS-based customer success or support roles Understanding of customer lifecycle management in recurring revenue models