Social Media Manager & Customer Service Specialist Position Available In Durham, North Carolina

Social Media Manager & Customer Service Specialist Pure Soul

LLC 4125

Durham Chapel Hill Boulevard, Durham, NC 27707 Pure Soul is a soulful, plant-forward restaurant rooted in kindness, cleanliness , and community . We’re not just serving food—we’re building something special. Every plate, post, and person matters. We’re currently seeking a dynamic team member who can lead our social media presence and keep our front of house operations running smoothly. If you’ve got hustle, creativity, and a heart for service—we want you on the team. This is a dual-role position blending creativity with hands-on customer service. You’ll be the bridge between our digital presence and in-person hospitality—managing social media while also being a key part of our in-store team.

Key Responsibilities:

Social Media Management Develop and execute a monthly social media strategy across our website, Instagram, Facebook, and TikTok Capture and create original content (photos, video, reels, stories) that showcases our food, events, and values Monitor social channels, engage with followers, and build a positive online community Monitor and reply to reviews on Google, Yelp, and delivery platforms within 1-3 days of a review Coordinate with our general manager and owners to promote events, specials, pop-ups, and more Track analytics and adjust strategy based on performance and trends Collaborate on the design of in-store campaigns and promotional materials Customer Service Specialist Operate POS systems and handle customer transactions with kindness and efficiency Maintain a clean, welcoming dining area, including bathroom upkeep several times per shift Sort through compost and waste responsibly, following our sustainability practices Take direction from supervisors and contribute to daily team operations Help guests feel seen, heard, and appreciated with every interaction You’re a

Great Fit If You:

Have a strong work ethic and thrive in both digital and physical environments Are equally comfortable posting a reel and scrubbing a bathroom Take initiative but also follow directions with humility and care Are detail-oriented , clean, punctual, and respectful Have experience in social media, food service, or customer-facing roles Are aligned with Pure Soul’s mission and values

Application Instructions:

To apply, please submit your resume on Indeed AND email the following to puresoulcatering@gmail.

com:

Examples of your social media content (portfolio, links, or handles) A short marketing campaign plan for Pure Soul What kind of content would you create? How would you grow our digital presence and deepen customer connection?

Job Details:

Type:

20-30 hours preferred

Schedule:

Must be available weekends and holidays

Pay:

Based on experience

Benefits:

free shift meal up to $25; 30% off meals while off-shift At Pure Soul, we believe every job is meaningful—and every moment is a chance to show care. If you’re someone who leads with kindness and doesn’t shy away from the messy or the magical, we’d love to meet you.

Job Types:

Full-time, Part-time Pay:

$13.00 – $15.00 per hour Expected hours: 20 – 35 per week

Benefits:

Employee discount

Schedule:

Day shift Evening shift Monday to

Friday Work Location:

In person