Senior Director, Client Success, Real Estate Solutions Position Available In Guilford, North Carolina

Make an impact with the power of your ideas Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem-serving industries ranging from real estate to public policy to retail-and counting. Together, we’re making the complex more seamless, more unified and more resilient to whatever the future may hold. Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description:

Akey member of the Real Estate Solutions Senior Leadership Team, responsible fordriving retention, adoption and strategic value through high-impact relationship management through all touchpoints, and team leadership. This role should be the face of Cotality and providing an engaging and positive customer experience throughout their journey from sale to maintenance to renewal. Make client visits to interface with clients and discuss business strategy. Manage the primary pre- and post-sales project management, including onboarding activities for Cotality clients. Proactively meet customer needs by driving client adoption/utilization, retention, expansion of relationship and advocacy. Understand how to involve product expertise and/or navigation of business lines to provide high level service to the client. Manage the day-to-day activities for Client Success Team. Monitor pipeline, participate on client calls, coach and motivate employees to achieve individual and team quotas. Provide training, performance management, engagement, disciplinary actions, recruitment,and managementof assigned staff. Report on revenue, client service feedback, and retention issues within the assigned book of business. Design and management of client contact and sales referral campaigns.

Job Qualifications:

10+ years progressive experience in relevant Sales, Customer Success or Client Services roles. Bachelor’s degree in Business, or related field. Experience in Proptech, Residential Real Estate Services, B2B SaaS, or brokerage back-office platforms. Background in customer journey mapping and customer experience design a plus. Familiar with B2B2C or B2B SaaS models, driving adoption, renewal, upsells and client engagement. Customer Success, Sales, Relationship Management, Customer Experience preferred. Travel 50% within the United States #LI-Hybrid Cotality benefits information can be found here: http://www.yourcorebenefits.com/.Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. Cotality is an Equal Opportunity employer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. Cotalitymaintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.